Technical Support Analyst – Contract to Hire

Simbe Robotics

Technical Support Analyst investigating robot, computer vision, telemetry, and software issues. Building automation and AI-assisted tooling for Simbe Robotics’ retail operations platform.

Posted 8/19/2026contractRemote • 🇺🇸 United StatesMid-LevelSenior💰 $6,000 - $7,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical troubleshooting skills for hardware, software, and systems, with a focus on analyzing telemetry data and logs to diagnose root causes. Proficient in using scripting and automation tools to enhance investigation workflows and improve documentation processes.

Highest-signal resume keywords

Technical TroubleshootingScripting (Python, SQL, Bash)AI Tools and AgentsAnalytical ThinkingTechnical Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingData AnalysisScripting (Python)Scripting (SQL)Scripting (Bash)Automation ToolsAI ToolsTelemetry Data AnalysisSystem DiagnosticsProblem-Solving

Soft Skills

Analytical ThinkingWritten CommunicationCollaborationMethodical ApproachLearning Agility

Tools & Technologies

Jira Service ManagementSupport ToolingInternal DiagnosticsComputer Vision PipelineAutomation Tools

Certifications & Qualifications

Bachelor's Degree or Equivalent Practical Experience

Industry Keywords

RoboticsAutonomous SystemsIoTComputer VisionTechnical SupportCustomer SupportTechnical Operations

Tech Stack

Tools & technologies

IoTPythonSQL

About the role

Key responsibilities & impact

Investigate and resolve incoming customer issues using internal diagnostics, system data, logs, and support tooling
Analyze issues related to robot operation, scan quality, data accuracy, computer vision pipeline outputs, and system performance
Reproduce and rigorously analyze reported issues; gather relevant data and diagnostic context
Collaborate with Engineering and Operations to resolve issues requiring cross-functional input
Provide thorough documentation when escalating issues
Build scripts, automations, or lightweight tools to accelerate investigation workflows and reduce manual effort
Use AI tools and agents as core parts of investigation and analysis workflows
Identify recurring issues and systemic failure patterns across the customer base
Surface systemic issues to Engineering and Product with clear data and context
Contribute to improved documentation, detection, escalation procedures, runbooks, and support operations
Collaborate with Engineering, Product, and Operations in a remote-first environment
Help internal teams understand customer-facing issue patterns

Requirements

What you’ll need

Bachelor's degree or equivalent practical experience
Demonstrated technical troubleshooting ability for hardware, software, or systems
Ability to analyze telemetry data, logs, and operational metrics to diagnose root causes
Experience using scripting (Python, SQL, bash, or similar) or automation tools to reduce manual work
Demonstrated ability to use AI tools and agents to accelerate investigation and analysis workflows
Strong analytical thinking and methodical approach to problem-solving
Excellent written communication and ability to document clearly and communicate technical findings to non-technical stakeholders
Comfortable learning new systems and tooling quickly
Experience in technical support, customer support, or technical operations
Familiarity with Jira Service Management or similar ticketing systems
Exposure to robotics, autonomous systems, IoT, or computer vision
Experience building internal tooling or workflow automation for support or operations functions
Interest in and comfort with AI-assisted tooling as a core part of day-to-day work

Benefits

Comp & perks

Potential to convert to full-time based on performance and business need
Remote-first work environment
Use of automation and AI tooling to multiply impact