Customer Support Operations Consultant

Simbe Robotics

Customer Support Operations Consultant at Simbe Robotics supporting day-to-day customer support workflows and managing support tickets for retail technology.

Posted 5/14/2026contractRemote • 🇺🇸 United StatesJuniorMid-Level💰 $3,000 - $4,000 per monthWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Triage and manage customer support tickets in Jira or other internal systems.
Execute assigned support workflows according to Simbe SOPs and internal processes.
Review ticket context, customer requests, internal notes, and relevant system information to determine next steps.
Help resolve common support requests such as:
- traversal schedule changes,
- customer-requested updates,
- map or remap-related requests,
- follow-up on missed or degraded traversals,
- support cases requiring coordination across internal teams.
Document actions taken clearly so each ticket has accurate, useful context.
Keep tickets organized, current, and moving toward resolution.
Escalate issues to the right internal team when they cannot be resolved through the documented support workflow.
Identify repeated themes, unclear SOPs, or opportunities to improve internal support processes.
Partner with the Customer Support lead to maintain a responsive, reliable customer support operation.
Communicate blockers clearly and proactively.

Requirements

What you’ll need

2+ years of experience in customer support operations, technical support, support coordination, operations, or a similar ticket-based role.
Strong experience working in Jira, Zendesk, Salesforce Service Cloud, Freshdesk, Linear, or another ticketing/workflow system.
Excellent written communication and documentation skills.
High attention to detail and ability to keep many small operational tasks organized.
Comfortable following SOPs and working through checklists.
Able to identify when an issue is routine versus when it needs escalation.
Comfortable working with technical or semi-technical products, even if not deeply technical.
Able to ramp quickly in a fast-moving environment.
Strong ownership mindset: keeps tickets moving, follows up, and does not let issues sit without a clear next step.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Simbe Robotics Website LinkedIn All Job Openings 11 - 50 employees 🛒 Retail 🤖 Artificial Intelligence ☁️ SaaS 💰 Convertible Note on 2022-07 Retail
Artificial Intelligence
SaaS Simbe Robotics is a retail technology company that provides multimodal shelf intelligence solutions to improve in-store operations for retailers. Their platform, featuring the autonomous robot Tally, uses computer vision and AI to track product location, stock levels, and pricing, providing real-time data and insights. Simbe aims to digitize stores for complete visibility, enhancing efficiency by reducing out-of-stocks and improving pricing accuracy. Their solutions are designed to help retailers manage inventory effectively, increase sales, and enhance the shopping experience, all while operating at a global scale. Recognized as a technology leader, Simbe Robotics empowers store teams with actionable data and significant ROI. Customer Support Operations Consultant Job not on LinkedIn 🔥 14 minutes ago 🇺🇸 United States – Remote 💵 $3k - $4k / month ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Triage and manage customer support tickets in Jira or other internal systems.
Execute assigned support workflows according to Simbe SOPs and internal processes.
Review ticket context, customer requests, internal notes, and relevant system information to determine next steps.
Help resolve common support requests such as:
- traversal schedule changes,
- customer-requested updates,
- map or remap-related requests,
- follow-up on missed or degraded traversals,
- support cases requiring coordination across internal teams.
Document actions taken clearly so each ticket has accurate, useful context.
Keep tickets organized, current, and moving toward resolution.
Escalate issues to the right internal team when they cannot be resolved through the documented support workflow.
Identify repeated themes, unclear SOPs, or opportunities to improve internal support processes.
Partner with the Customer Support lead to maintain a responsive, reliable customer support operation.
Communicate blockers clearly and proactively. 🎯 Requirements
2+ years of experience in customer support operations, technical support, support coordination, operations, or a similar ticket-based role.
Strong experience working in Jira, Zendesk, Salesforce Service Cloud, Freshdesk, Linear, or another ticketing/workflow system.
Excellent written communication and documentation skills.
High attention to detail and ability to keep many small operational tasks organized.
Comfortable following SOPs and working through checklists.
Able to identify when an issue is routine versus when it needs escalation.
Comfortable working with technical or semi-technical products, even if not deeply technical.
Able to ramp quickly in a fast-moving environment.
Strong ownership mindset: keeps tickets moving, follows up, and does not let issues sit without a clear next step. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Experience Agent 🔥 11 hours ago Epic Kids 11 - 50 📚 Education 👥 B2C 📱 Media Website LinkedIn All Job Openings Customer Experience Agent addressing inquiries through Zendesk for Epic Kids' digital reading platform. Troubleshooting issues and ensuring customer satisfaction through strong written communication. 🇺🇸 United States – Remote 💵 $20 / hour ⏳ Contract/Temporary 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Customer Support Representative 🕒 4 days ago Boom Entertainment 51 - 200 🎮 Gaming 🎲 Gambling Website LinkedIn All Job Openings Remote Customer Support Representative for Boom Sports handling high-volume customer inquiries via email and chat. Manage inquiries on sporting rules and account billing with flexibility in scheduling. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Temporary Customer Service Representative 🕒 5 days ago OLLY PBC 51 - 200 🧘 Wellness 👥 B2C 🛒 Retail Website LinkedIn All Job Openings Customer Service Representative providing support to OLLY’s customers by managing inquiries and coordinating orders. Collaborating across departments to enhance customer satisfaction and operations. 🇺🇸 United States – Remote 💰 Series B on 2016-06 ⏳ Contract/Temporary 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Support Specialist I – Contract Talent 🕒 6 days ago Dyson 10,000+ employees 🔧 Hardware 🛒 Retail Website LinkedIn All Job Openings Support Specialist I diagnosing technical issues and providing support for hardware and IT at Robert Half. Coordinating and troubleshooting employee support interactions with timely resolutions. 🇺🇸 United States – Remote 💵 $21 - $31 / hour ⏳ Contract/Temporary 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Customer Service Representative 🕒 May 1 Think Academy U.S 51 - 200 📚 Education Website LinkedIn All Job Openings Customer Service Representative managing inquiries and support for parents and students at Think Academy US. Providing timely assistance across multiple channels with a focus on client experience. 🇺🇸 United States – Remote 💵 $20 - $25 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇨🇳 Chinese Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer support operationstechnical supportsupport coordinationticket-based roledocumentation skillsattention to detailSOPsescalation managementworkflow management

Soft Skills

excellent written communicationorganizational skillsproblem-solvingownership mindsetproactive communicationability to identify issuesadaptabilityteam collaboration