Travel to customer stores to perform hardware maintenance, repairs, upgrades, and retrofits on deployed robots
Remotely monitor robot fleets, respond to escalated alerts, and troubleshoot issues via remote login
Support third-party field technicians by phone and remote access during on-site work
Coordinate directly with customer store teams to resolve operational issues
Identify recurring failure patterns and contribute to long-term fixes and process improvements

Requirements

5+ years of hands-on experience assembling or repairing complex electromechanical systems
Proven troubleshooting skills across video, networking, and computer systems
Proficiency with Linux CLI and shell scripting
Comfort with web-based live control and monitoring tools
Clear, professional communication — written and verbal — for both customer and internal audiences
Based in or near the greater Portland, Oregon area
Prior experience in field service, robotics, or deployment-heavy technical roles

Benefits

The salary offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.
Subject to those same considerations, the total compensation package for this position may also include other elements, including equity compensation, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

electromechanical systemstroubleshootingLinux CLIshell scriptingvideo systemsnetworking systemscomputer systemshardware maintenancerepairsupgrades

Soft Skills

communicationproblem-solvingteam coordinationcustomer supportprocess improvement