SilverSky

Customer Success Manager

• Build strong relationships with key client contacts
• Schedule and host recurring, non-sales, conference calls with all assigned clients to discuss changes with client environment and Perimeter, answer questions related to services and reporting, review status of outstanding issues or escalations, ensure client satisfaction remains strong
• Enhance organization reputation and client satisfaction by accepting ownership for client issues and requests and exploring opportunities to add value to clients.
• Identify development potential in accounts by studying current business, interviewing key customer personnel and company personnel who have worked with customer, identifying and evaluating additional needs, and analyzing opportunities
• Demonstrate company value by explaining products and introduce service enhancements and additions
• Coordinate other SilverSky personnel (sales engineering, technical support, management, etc.) required to address client issues and escalations
• Continuous self-improvement and increase job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, participating in professional organizations, evaluate competitors
• Additional projects as assigned

Customer Success Coordinator

Sales Engineer

• Understand customer business and technical objectives and product requirements to develop impeccably accurate, detailed solutions
• Effectively close sales, leveraging Subject Matter Expert-level knowledge across SilverSky product and service offerings; particularly Security
• Lead on-site meetings with clients
• Provide consultative support for the internal development of competitive documentation across providers
• Develop and deliver advanced product and services training for Trusted Advisors
• Lead SilverSky webinars, podcasts, and knowledge events
• Lead marketing events to train and communicate with Trusted Advisors
• Leverage industry thought leadership to continuously evaluate market and providers to enhance portfolios
• Continuously expand knowledge on new and emerging technologies related to SilverSky’s vendor portfolio offerings
• Find, absorb, and explain industry-changing concepts to a broad audience
• Help identify new vendors that would build the portfolio
• Quarterback a combined portfolio response during acute episodes of cyber-attack and ransomware
• Take a leadership role in cross-training and coaching other Sales Engineers
• Champion standardized processes for the Sales Engineering team in order to improve the quality of work and increase scalability
• Achieve and maintain partner and industry certifications in a timely manner
• Design and build partner-facing sales enablement tools and training modules
• Provide technical leadership and knowledge utilizing SilverSky’s service providers
• Develop strong relationships with Trusted Advisors in the region, during calls, meetings, conferences, and after-work events
• Proactively train and strategize with key Trusted Advisors in the region
• Become a spokesperson for SilverSky, promoting Sales, Engineering, Marketing, software tools, and research content