Customer Success Manager – Accountancy SaaS

Silverfin

Customer Success Manager responsible for customer relationships and onboarding for accountancy software. Supporting clients with their accounting processes and maximizing software usage in a hybrid setup.

Posted 4/30/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the main point of contact for our customers and the primary liaison between the customer and our product teams
Lead onboarding processes and delivering training and roll out plans for new customers
Support customers through digital transformation projects with a clear view of the customers objectives in order to achieve maximum usage and deliver a superior customer experience
Assist with the basic set-up and customisation of the Silverfin environment
Monitor usage, proactively contacting clients and delivering support and guidance to maximise usage, including the identification of any change resistance
Identify upsell opportunities, as well as churn risk across your book of business using both customer relationships and also usage data from across the platform, and manage both of these to drive NRR growth
Work collaboratively with CS and product, to reduce the ‘Time to Value’ for new users of Silverfin
Support in the creation and maintenance of training materials and learning platform to help scale our CS offering and deliver a world class customer experience

Requirements

What you’ll need

An accounting background either by experience in practice or within the accounting/fintech industry
Commercial experience of working in an accounting practice would be a distinct advantage
Experience in software pre/post sales, consulting, account management, service delivery and/or customer success management (desirable)
Demonstrable passion for Customer Experience and Technology
Excellent communication and interpersonal skills, with the ability to positively influence customers
Excellent organisation, project management and time management skills
Can-do mentality & Eagerness to learn
Team Player
Willingness to take up a role outside of your comfort zone

Benefits

Comp & perks

Be part of something bigger - Join a growing SaaS company that’s now proudly part of Visma, Europe’s leader in mission-critical cloud software.
A connected team, wherever you are - Take part in regular team activities, retreats, and offsites to keep our culture thriving.
Grow with us - Take advantage of career development opportunities and a personal training allowance to support your growth.
Time to recharge - Enjoy our company-wide Wellbeing Days off each month (reviewed annually).
Fair compensation - Receive a competitive rewards package with benefits tailored to your role.
Flexibility with connection - We have a hybrid setup, with a minimum of two days a week in the office. However, we understand that life can be unpredictable, so we offer flexibility to accommodate unexpected events. Our offices in Belgium (Ghent and Mont-Saint-Guibert), the UK (London), the Netherlands (Gouda), and Luxembourg provide great spaces to collaborate and connect.

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Hard Skills & Tools

customer success managementaccount managementservice deliverysoftware pre-salessoftware post-salesproject managementdigital transformationcustomisationtraining developmentusage data analysis

Soft Skills

communication skillsinterpersonal skillsorganisation skillstime managementproject management skillsinfluencing skillscan-do mentalityeagerness to learnteam playeradaptability