Technical Account Manager

Silk

full-time

Posted on: 1/10/2026

Location Type: Remote

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About the role

Serve as the primary technical expert and trusted advisor for assigned customers.
Partner with the Onboarding Manager to ensure smooth onboarding and seamless adoption of Silk solutions.
Host regular customer meetings to provide technical guidance, performance insights, and strategic recommendations.
Lead customer training and enablement sessions to deepen understanding and drive broader platform adoption.
Collaborate with Customer Success Managers to support QBRs, renewals, expansions, and overall account health.
Proactively engage with customers to review upgrade schedules, configuration best practices, and usage trends - identifying opportunities to optimize performance, efficiency, and overall platform utilization.
Translate complex technical concepts into clear, actionable business insights for diverse audiences.
Maintain and document customer architectures, configurations, and technical recommendations.
Ensure customers stay current with product updates and continually realize value from the Silk platform.

5–7 years of experience as a Technical Account Manager, Solution Architect, Sales Engineer, or in enterprise technical support or related roles.
Strong understanding of cloud infrastructure (Azure, GCP, AWS) and enterprise workloads (e.g., Oracle, SQL Server).
Excellent communication and presentation skills with both technical and business audiences.
Proven ability to manage complex technical projects and collaborate across functions.
Highly organized, self-directed, and excited to shape how Silk supports its strategic accounts.
Nice to have: Experience with Customer Success platforms (e.g., Gainsight, Totango, Planhat) is a plus.
Nice to have: Experience with automations or workflow optimization is a plus.

Benefits

Silk recognizes that talent and potential come in all forms and that years of experience does not guarantee on-the-job success or leadership potential.
Our hiring process involves recognizing a person’s achievements, skills & knowledge, and passion; not just check-marks next to a job description.
Silk does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Tip: use these terms in your resume and cover letter to boost ATS matches.

cloud infrastructureAzureGCPAWSOracleSQL Servertechnical project managementworkflow optimizationautomations

communication skillspresentation skillsorganizational skillsself-directedcollaborationcustomer engagementtechnical guidancestrategic recommendations