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Vice President, Global Customer Success
SignUp SoftwareVice President leading Global Customer Success initiatives at Truvio, managing EMEA and APJ. Driving adoption, retention, expansion, and advocacy globally with a strong team.
About the role
Key responsibilities & impact- Define and execute the global Customer Success vision
- Build scalable frameworks and establish OKRs
- Lead and develop a high-performing global Customer Success organization
- Act as an executive sponsor for key strategic accounts
- Drive collaboration between Customer Success and Sales
Requirements
What you’ll need- Proven track record leading global Customer Success teams
- Hands-on leadership style
- Strong commercial acumen
- Deep knowledge of Customer Success frameworks
- Experience with renewals, pricing strategies, and churn mitigation
Benefits
Comp & perks- health and wellness programs
- flexible working hours
- professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Success frameworksrenewalspricing strategieschurn mitigation
Soft Skills
leadershipcollaborationcommercial acumenhigh-performing team developmentexecutive sponsorship