Customer Success Manager
SignUp Software
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $180,000 per year
About the role
- Own the ongoing relationship with existing customers after project launch, ensuring clear communication, high satisfaction, and long-term retention.
- Identify new opportunities and initiatives within customer organizations where Truvio Commerce / DynamicWeb is a strong mutual fit, and collaborate with customers and internal project management teams on discovery, scoping, planning, and quoting.
- Provide regular status updates internally and to customers, with a strong focus on progress against planned initiatives, risks, and upcoming activities.
- Communicate Truvio Commerce / DynamicWeb product roadmap and new initiatives clearly and effectively to customers.
- Proactively escalate and communicate customer feedback, risks, and issues to the appropriate stakeholders.
- Take responsibility for aligning expectations, budgets, and resource forecasting for each customer engagement.
- Apply and share best practices and project insights across customers to drive continuous improvement.
- Train customers across all aspects of the Truvio Commerce / DynamicWeb All-in-One platform to ensure they maximize value from the solution.
Requirements
- Around 3 years of hands-on e-commerce experience
- At least 7 years of experience in account management, project management, or consultative selling
- Strong project management capabilities
- Proven consultative sales skills
- Excellent verbal and written communication skills across email, phone, and in-person interactions
Benefits
- Regular travel up to 10%
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
e-commerceproject managementconsultative selling
Soft Skills
communicationcustomer relationship managementproblem-solvingtrainingcollaboration