Senior Enterprise Customer Success Manager

Signify

Senior Enterprise Customer Success Manager at Signifyd managing a portfolio of enterprise customers. Overseeing customer lifecycle, project management, and cross-functional collaboration to drive customer satisfaction and retention.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $120,000 - $135,000 per yearWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities
Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs
Identify and successfully close renewals and expansion opportunities within your book of business
Have full ownership of commercial activities such as opportunity management and contract workflows.
Understand your customers’ pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goals
Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
Develop collateral and conduct regular business reviews with client executive teams
Ensure swift resolution of account issues by using resources from cross-functional teams
Provide executive oversight and client communication
Work with Marketing to identify and convert successful customers into advocates
Embody Signifyd values and serve as a role model for other team members

Requirements

What you’ll need

5+ years of Customer Success Management or Account Management
Ability to travel when necessary
Proficiency in Salesforce, JIRA, Excel and G-Suite is required
Proficiency in BI tools such as Looker is a plus
Proven customer management experience with Enterprise accounts
Proven track record of managing complex projects
An analytical and metrics-driven work style
Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals
Creative, driven, resourceful, detail-oriented, and highly organized
Excellent communication and presentation skills
Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
Passion for e-commerce and new technology
Background in e-commerce, payments, fraud or data science is preferred

Benefits

Comp & perks

Discretionary Time Off Policy (Unlimited!)
401K Match
Stock Options
Annual Performance Bonus or Commissions
Paid Parental Leave (12 weeks)
On-Demand Therapy for all employees & their dependents
Dedicated learning budget through Learnerbly
Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account (FSA)
Short Term and Long Term Disability Insurance
Life Insurance
Company Social Events
Signifyd Swag

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success ManagementAccount ManagementProject ManagementOpportunity ManagementContract WorkflowsAnalytical SkillsMetrics-Driven Work StyleBusiness Intelligence ToolsSalesforceJIRA

Soft Skills

Communication SkillsPresentation SkillsDetail-OrientedHighly OrganizedCreativeDrivenResourcefulSelf-StarterAbility to Analyze Complex SituationsLeadership