Director, Customer Growth – Experiences

Signify

. Define and scale the NORAM customer marketing and experience strategy aligned to pipeline and revenue goals .

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesLead💰 $145,000 - $190,000 per yearWebsite

About the role

Key responsibilities & impact

Define and scale the NORAM customer marketing and experience strategy aligned to pipeline and revenue goals
Build a cohesive, end-to-end strategy across trade shows, field events, and customer programs that drive significant pipeline growth
Design meaningful persona-driven activations that build relationships with key buyers across ecommerce function,digital, risk and fraud.
Act as a player-coach, setting direction while remaining hands-on in execution
Own the end-to-end customer marketing strategy across the lifecycle, driving engagement, retention, and expansion
Build structured programs that turn customers into advocates, references, and growth drivers for the business
Manage vendors, budgets, logistics, and timelines end-to-end
Define and own success metrics across pipeline influence, engagement, and ROI

Requirements

What you’ll need

6+ years of experience in events, field marketing, or customer marketing, preferably in B2B SaaS or ecommerce
Proven experience leading trade shows, executive events, and high-impact customer or ABM experiences
Experience managing and mentoring team members while maintaining a strong balance of strategic thinking and hands-on execution.
Experience working cross-functionally across GTM teams to drive pipeline and customer outcomes
Background in partnership-driven programs or co-marketing initiatives is highly preferred
Strong project management, organizational, and stakeholder management skills
Comfortable traveling about 20% of the time

Benefits

Comp & perks

Discretionary Time Off Policy (Unlimited!)
401K Match
Stock Options
Annual Performance Bonus or Commissions
Paid Parental Leave (12 weeks)
On-Demand Therapy for all employees & their dependents
Dedicated learning budget through Learnerbly
Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account (FSA)
Short Term and Long Term Disability Insurance
Life Insurance
Company Social Events
Signifyd Swag

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer marketingpipeline growthevent managementABM experiencesproject managementbudget managementsuccess metricsstakeholder managementvendor management

Soft Skills

strategic thinkinghands-on executionmentoringorganizational skillsrelationship building