Signet Jewelers

Analyst, Customer Journey, Analytics and Insights

Signet Jewelers

full-time

Posted on:

Location Type: Office

Location: Irving • Ohio, Texas • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $80,000 - $100,000 per year

Job Level

Mid-LevelSenior

Tech Stack

SQLTableau

About the role

  • Own the measurement and reporting of customer outreach efforts to determine the success of email and SMS campaigns
  • Lead deep dive customer behavior analyses to identify ways to enhance customer experiences and to identify new opportunities for activation
  • Translate business requirements into clear, accessible reports that enable teams to monitor and evaluate campaign performance
  • Work cross-functionally with teams such as CRM and CDP to align on data integrity, reporting requirements and defined metrics to ensure business needs are prioritized and met
  • Develop a deep understanding of business objectives and campaign strategies to validate end-to-end date accuracy – from initial business requirements to campaign execution in the CDP, to outcome tracking in Customer Journey Analytics and the Enterprise Data Lake
  • Utilize Adobe Customer Journey Analytics (CJA) and the Enterprise Datalake (EDL) to gather, monitor and track insights
  • Report on and measure various email marketing campaigns including CRM, personalized segments, and SMS efforts
  • Leverage omni-channel customer behavior to generate insights that improve the customer experience and drive new opportunities for engagement and activation

Requirements

  • Bachelor’s degree in marketing, business administration, statistics, mathematics, or a related field.
  • A Master’s degree is highly desirable, but not required.
  • 5-7 years of relevant work experience in business intelligence, data analytics with a focus on research and insights generation
  • 1-2+ years of experience working in Adobe CJA – creating reports and awareness of backend architecture
  • Proficient in Excel (pivot tables, VLOOKUP, charts) and PowerPoint as it relates to visualizing data
  • Proficient with SQL for querying large datasets
  • Exposure to data visualization tools (Tableau)
  • Able to incorporate vision and broader goals into work products and deliverables
  • Demonstrated a curiosity-mindset and ability to identify patterns in data
  • Team-oriented mindset with the ability to take direction and collaborate across various internal teams
  • Strong presentation skills, both verbal and written
  • Creative problem solver
  • Proven ability to work independently and take ownership of projects with minimal oversight
  • Demonstrates a proactive mindset with a strong bias for action and continuous improvement
  • Commitment to building strong relationships
  • Ability to manage time effectively and balance multiple tasks
Benefits
  • Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans to keep you and your family covered.
  • 401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year.
  • Generous Time Off – Recharge with a robust PTO package, plus company holidays.
  • Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging.
  • Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning.
  • Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analyticsbusiness intelligenceemail marketingSMS campaignsSQLExceldata visualizationAdobe Customer Journey AnalyticsEnterprise Data Lakecustomer behavior analysis
Soft skills
team-oriented mindsetstrong presentation skillscreative problem solvercuriosity mindsetability to collaboratetime managementownership of projectsproactive mindsetcommunication skillsability to identify patterns