Bilingual Jewelry Expert

Signet Jewelers

Remote Bilingual Jewelry Expert at Signet Jewelers assisting customers via chat, text, and calls online. Focused on providing personalized customer experiences and building strong relationships.

Posted 5/13/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Connect with customers: Interact with customers via chat, text messages, and phone calls, either in real time or through scheduled appointments.
Provide expert product and service advice: Offer expert guidance on products and services, style consultations, and personalized shopping experiences.
Present products and services: Showcase our products online, sharing detailed information about the features and benefits of each item.
Provide information on extended service agreements and financing options: Ensure a smooth and enjoyable shopping experience by explaining extended service plans and payment options.
Support sales growth: Help drive sales growth through digital selling, live selling events, social media engagement, collaboration with physical stores, and connected/omnichannel commerce.
Build relationships: Resolve customer issues quickly and efficiently with a positive attitude. Conduct follow-ups to maintain lasting relationships and develop a personal client portfolio.

Requirements

What you’ll need

Excel at customer service: You have a natural talent for delivering outstanding customer service and know how to make every interaction special.
Be sales-oriented: You have strong sales skills and always put the customer first.
Be self-motivated: You are organized, self-driven, and ready to tackle challenges.
Communicate effectively: You excel in verbal, written, and interpersonal communication, always conveying empathy and positivity.
Solve problems: You are solution-focused, possess strong critical-thinking skills, and enjoy finding creative ways to help customers.
Build relationships: You enjoy creating long-term relationships and making customers feel valued.
Have technological proficiency: You are proficient with customer engagement platforms, can operate multiple computer screens, and are comfortable using Zoom, Teams, and other videoconferencing technologies.
Adapt easily: You perform well in a fast-changing work environment and can adapt quickly.
Manage multiple tasks: You thrive in a dynamic environment and can multitask with ease.
Have flexible availability: You are available during peak customer service hours, including nights, weekends, and holidays, and able to work mandatory overtime when required.

Benefits

Comp & perks

Paid training: Up to 3 weeks of paid training, with ongoing learning and development opportunities.
Work from home: Enjoy work-life balance with a full-time, permanent remote position.
Equipment provided: A computer, two monitors, webcam, headset, keyboard, and mouse will be provided.
Career growth opportunities: Access to opportunities that will advance your career beyond your current role.
Inclusive culture: Join a diverse, welcoming culture that supports internal growth.
Competitive pay: Starting competitive rate of $17.00 per hour.
Additional earnings: Opportunities for paid overtime during high-demand periods.
Referral bonuses: Earn cash rewards for referring family and friends who join our team and complete 60 days of employment.
Comprehensive medical insurance: Medical, dental, vision, and prescription coverage for you and your family.
401(k) retirement plan: Generous company contribution after just one year.
Paid time off: Paid time off and paid holidays.
Tuition reimbursement.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicesales skillsself-motivatedeffective communicationproblem solvingrelationship buildingcritical thinkingadaptabilitymultitaskingempathy