Brand Learning Program Manager
Signet Jewelers
full-time
Posted on:
Location Type: Hybrid
Location: Akron • Ohio • Texas • United States
Visit company websiteExplore more
About the role
- Own the design and development of brand-specific learning programs that support sales performance, customer experience, and operational excellence
- Create engaging, learner-centered curriculum using sound instructional design principles (e.g., adult learning theory, blended learning models)
- Develop content across multiple modalities, including: Digital learning (e-learning modules, microlearning, LMS-delivered content) Instructor-led training (ILT), workshops, and live facilitation
- Maintain full ownership of assigned training programs, from concept through delivery and ongoing optimization
- Conduct regular audits of existing programs to assess relevance, effectiveness, and alignment with changing business needs
- Apply test-and-learn approaches to improve learner engagement, usability, and knowledge retention.
- Facilitate live training sessions (in-person and/or virtual) for store teams and field leaders as needed
- Ensure facilitator guides, participant materials, and reinforcement tools are clear, practical, and execution-ready
- Partner with field leaders and trainers to support consistent, high-quality delivery of brand learning experiences
- Partner with business and field leaders to define success metrics that connect training outcomes to selling behaviors, client experience standards, and brand execution expectations
- Monitor program effectiveness through indicators such as learning completion, knowledge application, observed selling behaviors, and qualitative feedback from the field
Requirements
- 5+ years of experience in instructional design or learning program management within a corporate environment; retail experience strongly preferred
- Proven experience designing and developing both digital learning and instructor-led training
- Strong working knowledge of instructional design methodologies and adult learning principles
- Comfortable facilitating live training sessions for frontline and leadership audiences
- Experience auditing and refreshing existing learning programs to meet evolving business needs
- Excellent collaboration, communication, and stakeholder management skills
- Proficiency with common learning tools and platforms (LMS, authoring tools, PowerPoint, collaboration platforms)
- Passion for creating learning experiences that support high-touch customer interactions and brand storytelling.
Benefits
- Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans to keep you and your family covered.
- 401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year.
- Generous Time Off – Recharge with a robust PTO package, plus company holidays.
- Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging.
- Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning.
- Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
instructional designlearning program managementdigital learninginstructor-led trainingadult learning principlescurriculum developmentcontent developmentlearner engagementknowledge retentionprogram effectiveness
Soft Skills
collaborationcommunicationstakeholder managementfacilitationauditingoptimizationcreativityadaptabilityproblem-solvingleadership