Merchandise Manager – Ecommerce

Signet Jewelers

Merchandise Manager acting as strategic bridge between merchandising and eCommerce at Signet Jewelers. Analyzing performance and shaping merchandise strategy to meet digital customer needs.

Posted 4/2/2026full-timeIrving • Ohio, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Analyze weekly eCommerce performance at the department/category level (sales, margin, traffic, conversion, AOV, inventory/availability, key item performance) to identify risks and opportunities
Shape and evolve eCommerce merchandise strategy by department, building on overall KAY strategy while tailoring to digital customer behavior, competitive dynamics, and online demand signals
Translate merchant assortment, pricing, and promotional intent into actionable digital merchandising frameworks (assortment focus, depth, key item priorities, storytelling/content needs, and onsite discoverability requirements)
Provide clear recommendations to Buying/Merch leadership on assortment mix, depth, timing, and category priorities; this role influences the buy but does not own purchase orders
Provide guidance on sku rationalization based on sales and productivity
Partner with planning/analytics counterparts as needed to support forecasting, inventory health, and category performance diagnostics
Serve as the primary liaison between KAY Merchandising and eCommerce teams, consolidating inputs so eCommerce partners have a clear, prioritized set of requests and decisions
Streamline cross-functional workflow and communication across merchandising, site merchandising, content/creative, pricing/promotions, and operations to keep initiatives moving efficiently
Lead prioritization of digital category opportunities (assortment presentation, onsite placement, product experience enhancements, and category storytelling) aligned to the highest business impact
Embed merchant product expertise into eCommerce strategy and execution, ensuring digital experiences support category growth priorities and mix objectives
Bring eCommerce learnings back to the buying teams, translating customer journey insights and performance data into merchant actions

Requirements

What you’ll need

5+ years of experience in merchandising, buying, category management, and/or eCommerce merchandising for a multi-category retailer or consumer brand
Strong analytical skills with the ability to turn performance data into clear, prioritized actions (weekly business cadence)
Hands-on experience with eCommerce analytics and reporting tools
Proven cross-functional influence skills; ability to align partners without direct authority
Understanding of digital merchandising fundamentals (site taxonomy/navigation, product discoverability, onsite placement, conversion drivers, and content requirements)
Excellent communication skills and ability to translate between merchant strategy and eCommerce execution teams

Benefits

Comp & perks

We’re a people-first company
Opportunities to impact the lives of others and inspire love

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

eCommerce performance analysismerchandising strategydigital merchandising frameworkssku rationalizationforecastinginventory healthcategory performance diagnosticsassortment mixpricing strategyconversion drivers

Soft Skills

analytical skillscross-functional influencecommunication skillsprioritizationcollaborationproblem-solvingstrategic thinkingcustomer journey insightsleadershipadaptability