Signet Jewelers

Product Manager, Activation

Signet Jewelers

full-time

Posted on:

Location Type: Hybrid

Location: Irving • Ohio, Texas • 🇺🇸 United States

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Salary

💰 $105,500 - $147,000 per year

Job Level

Mid-LevelSenior

Tech Stack

SQL

About the role

  • Review, optimize, and manage multi-channel journeys (email, SMS, push, in-app)
  • Provide guidance on design, customization and optimization of real-time triggers, custom action nodes for customer orchestration
  • Integrate RT-CDP audiences into journey workflows passed to SMS/email service providers
  • Own day-to-day management and optimization customer journey activation and delivery planform and suite of products
  • Oversee email campaign execution, lifecycle programs, and triggered communications
  • Partner with CRM teams to monitor sender reputation, inbox placement, and performance health
  • Manage CDP and ESP configuration, data feeds, and integrations with upstream and downstream systems
  • Support CDP/SMS/ESP implementations, migrations, upgrades, and platform enhancements
  • Define solution and technical architecture for cross-channel and SMS/email-specific use cases
  • Lead marketing activation teams to deliver email campaigns, customer journeys, and cross-channel use cases

Requirements

  • 5+ years experience managing end-to-end activation and delivery models for large-scale implementations
  • 5+ years in QA/QE testing for segmentation, integrations and implementations of customer activations and delivery
  • 5+ years experience in large scale implementations requiring seasonality, throttling, and customization at micro segmentation levels
  • 5+ years experience with SMS/ESP service providers
  • 5+ years in SQL, query-based testing
  • 3+ years JIRA and Confluence systems
  • Proven experience in complex behavioral trigger journey design within a customer data platform, cross-channel campaign execution, and large-scale SMS/Email programs
  • Experience with RT-CDP audience segmentation and activation, testing and attributes
  • Experience supporting ESP migrations, platform governance, and operational models
  • Strong troubleshooting and optimization skills to improve campaign performance and customer journeys using data insights
  • Experience in using preset or refined SQL queries for segmentation testing
  • Ability to lead delivery teams and function as a functional owner for CDP Activation and Delivery capabilities.
Benefits
  • Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans to keep you and your family covered.
  • 401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year.
  • Generous Time Off – Recharge with a robust PTO package, plus company holidays.
  • Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging.
  • Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning.
  • Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLQA/QE testingcustomer journey designcross-channel campaign executionSMS/ESP service providersRT-CDP audience segmentationdata insightstriggered communicationscustom action nodesmulti-channel journeys
Soft skills
troubleshootingoptimizationleadershipguidancecollaboration