Signature Companies

Insurance

• Primary point of contact for Field Consultant support inquiries regarding inspection forms/ valuations, sketches, photos, guidelines, and corrections or clarifications identified by the quality assurance team
• Primary point of contact for assistance with delayed inspection reports due to outstanding or unaddressed errors, corrections, or clarifications to ensure timely and accurate resolution.
• Collaborate with Quality Assurance & Compliance Team as well as Field Consultants to resolve inspection report concerns communicated by the insurance carrier following report completion and delivery.
• Coordinates and connects our Mentors (Field Consultant Trainers) with underperforming Field Consultants as determined by Signature’s Leadership Team based on performance statistics, and monitors progress and outcomes
• Develop job aids and educational resources for the Field Consultant team as directed by leadership
• Works closely with our Quality Assurance & Compliance Team and Operations Team to assure understanding of processes, requirements, and inspection handling
• Engages in field team meetings, Quality Assurance & Compliance team meetings, meetings with customers, and other meetings as deemed necessary by leadership
• Documents company platforms for transparency to all team members and accurate record keeping
• Maintains a pleasant demeanor and commitment to service
• Performs other related duties as assigned

Insurance Inspection Field Development Specialist