Systems Analyst

Signature Aviation

Systems Analyst providing advanced operational and technical support for enterprise technology solutions. Collaborating with IT, operations, and leadership to ensure reliable service delivery at Signature Aviation.

Posted 5/7/2026full-timeOrlando • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Operational support resource for Ops Mobile by triaging inbound issues, assessing business impact, prioritizing requests, and coordinating timely resolution with appropriate support teams.
Provide advanced troubleshooting for mobile devices, field technology, and related applications used by frontline teams and operational support functions.
Manage escalated incidents and service requests, including issue ownership, root cause analysis, documentation, and stakeholder communications.
Support platform rollouts, proof-of-concept pilots, asset refresh initiatives, and other deployments, including on-site support as needed.
Partner with IT, operations, vendors, and project teams to resolve issues and support delivery of business and technology initiatives.
Administer assigned enterprise systems and support tools, including access management, approvals, queue oversight, dashboards, reporting, and continuity support.
Monitor ticket queues, field feedback, and operational communications to identify recurring issues, trends, and improvement opportunities, and escalate risks as appropriate.
Participate in bridge calls, deployment calls, leadership meetings, and related communications to provide status updates, operational insight, and coordination for supported systems, incidents, and deployments.
Support executive, leadership, and white-glove service needs, including high-priority issue resolution and device and application support.
Develop and maintain documentation, training materials, reporting, procurement backup, and administrative support for technology assets and services, and recommend process or tool enhancements.
Strong knowledge of enterprise support operations, mobile technologies, systems administration, incident management, and service delivery practices.
Ability to triage complex issues, perform root cause analysis, and manage escalations in a fast-paced operational environment.
Working knowledge of enterprise service management platforms, device management tools, dashboards, and related support applications.
Excellent verbal and written communication skills, with the ability to work effectively with frontline teams, vendors, technical teams, leadership, and executive stakeholders.
Strong project coordination, organizational, and prioritization skills, along with the ability to create clear documentation, drive continuous improvement, work cross-functionally, and support hybrid, travel, and occasional after-hours requirements.

Requirements

What you’ll need

Bachelor's degree in Information Systems, Computer Science, Business Technology, or a related field.
Minimum of 5 years of progressively responsible experience in systems analysis, enterprise technology support, systems administration, or implementation support, preferably in a complex, service-oriented environment.

Benefits

Comp & perks

Medical/prescription drug, dental, and vision Insurance
Health Savings Account
Flexible Spending Accounts
Life Insurance
Disability Insurance
401(k)
Critical Illness, Hospital Indemnity and Accident Insurance
Identity Theft and Legal Services
Paid time off
Paid Maternity Leave
Tuition reimbursement
Training and Development
Employee Assistance Program (EAP) & Perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

systems analysisenterprise technology supportsystems administrationincident managementroot cause analysismobile technologiesservice delivery practicestroubleshootingaccess managementreporting

Soft Skills

communication skillsproject coordinationorganizational skillsprioritization skillscontinuous improvementcross-functional collaborationstakeholder managementproblem-solvingdocumentation skillsadaptability