Digital Experience Analyst

Signature Aviation

Digital Experience Analyst driving user engagement and enhancements for Signature Vision digital portal. Collaborating on cross-functional initiatives and utilizing Voice of Customer insights for improvements.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead and support onboarding efforts for operator accounts and customers into the Signature Vision digital portal.
Develop onboarding frameworks, materials, and training approaches to drive adoption and self-service behaviors.
Partner with Global Sales, BRAVO helpdesk, and Operations teams to ensure a consistent and effective onboarding experience.
Monitor onboarding success metrics (activation, usage, engagement) and identify gaps in adoption.
Design and manage ongoing Voice of Customer programs to gather feedback across digital touchpoints.
Collect insights through surveys, interviews, direct feedback, usage data, and stakeholder inputs.
Partner with Sales, Operations, and Customer Support teams to capture real-time customer sentiment and feedback.
Establish consistent reporting mechanisms to share VoC insights with internal stakeholders.
Aggregate customer feedback and behavioral data to identify recurring pain points and friction within the digital experience.
Translate insights into clear, prioritized recommendations for platform enhancements and improvements.
Partner with IT, UX, and Product teams to define requirements and support delivery of enhancements.
Track and measure the impact of implemented improvements on customer satisfaction and platform adoption.
Act as a central point of coordination between Digital, Marketing, IT, Commercial, and Operations teams for customer experience improvements.
Communicate insights, priorities, and updates clearly to stakeholders, ensuring alignment on digital experience initiatives.
Support change management efforts related to new features, enhancements, and onboarding processes.
Utilize dashboards and analytics to monitor user behavior, engagement, and adoption trends within Signature Vision.
Provide regular performance summaries and actionable insights to inform business decisions.
Identify opportunities to improve processes, workflows, and overall efficiency of digital experience initiatives.

Requirements

What you’ll need

Bachelor’s degree in Digital Marketing, Communications, UX, Business, Information Systems, or a related field.
3+ years of experience in digital experience, digital marketing, UX, customer research, or content planning.
Experience working with enterprise CMS platforms and customer portals.
Strong understanding of digital experience design, user behavior, accessibility standards, and analytics tools.
Experience supporting cross-functional digital initiatives or projects.
Familiarity with marketing automation platforms (HubSpot a plus).
Experience in aviation, travel, hospitality, or operationally complex environments preferred.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Signature Aviation Website LinkedIn All Job Openings 5001 - 10000 employees 🚀 Aerospace 🚗 Transport Aerospace
Transport Signature Aviation is the world’s largest network of private aviation terminals, providing exceptional experiences and essential support to business and private aviation customers. With a presence in over 200 locations across 27 countries on five continents, Signature Aviation offers world-class services including sustainable aviation fuel, custom sales solutions, maintenance, and real estate. As a leading hospitality company within the aviation industry, it ensures a seamless travel experience for customers globally. Digital Experience Analyst 🔥 9 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛍️ E-commerce Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead and support onboarding efforts for operator accounts and customers into the Signature Vision digital portal.
Develop onboarding frameworks, materials, and training approaches to drive adoption and self-service behaviors.
Partner with Global Sales, BRAVO helpdesk, and Operations teams to ensure a consistent and effective onboarding experience.
Monitor onboarding success metrics (activation, usage, engagement) and identify gaps in adoption.
Design and manage ongoing Voice of Customer programs to gather feedback across digital touchpoints.
Collect insights through surveys, interviews, direct feedback, usage data, and stakeholder inputs.
Partner with Sales, Operations, and Customer Support teams to capture real-time customer sentiment and feedback.
Establish consistent reporting mechanisms to share VoC insights with internal stakeholders.
Aggregate customer feedback and behavioral data to identify recurring pain points and friction within the digital experience.
Translate insights into clear, prioritized recommendations for platform enhancements and improvements.
Partner with IT, UX, and Product teams to define requirements and support delivery of enhancements.
Track and measure the impact of implemented improvements on customer satisfaction and platform adoption.
Act as a central point of coordination between Digital, Marketing, IT, Commercial, and Operations teams for customer experience improvements.
Communicate insights, priorities, and updates clearly to stakeholders, ensuring alignment on digital experience initiatives.
Support change management efforts related to new features, enhancements, and onboarding processes.
Utilize dashboards and analytics to monitor user behavior, engagement, and adoption trends within Signature Vision.
Provide regular performance summaries and actionable insights to inform business decisions.
Identify opportunities to improve processes, workflows, and overall efficiency of digital experience initiatives. 🎯 Requirements
Bachelor’s degree in Digital Marketing, Communications, UX, Business, Information Systems, or a related field.
3+ years of experience in digital experience, digital marketing, UX, customer research, or content planning.
Experience working with enterprise CMS platforms and customer portals.
Strong understanding of digital experience design, user behavior, accessibility standards, and analytics tools.
Experience supporting cross-functional digital initiatives or projects.
Familiarity with marketing automation platforms (HubSpot a plus).
Experience in aviation, travel, hospitality, or operationally complex environments preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Creator, Affiliate Growth Manager 🔥 6 hours ago Paired 1 - 10 🤝 B2B 🎯 Recruiter 👥 HR Tech Website LinkedIn All Job Openings Creator & Affiliate Growth Manager for a DTC oral care brand. Responsible for managing relationships with creators to drive growth through affiliate and product seeding programs. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛍️ E-commerce Senior Digital Product Owner – Ecommerce 🔥 12 hours ago Humana 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Senior Digital Product Owner managing Humana's eCommerce website with focus on driving customer value and website conversion. Leading an Agile team to optimize product delivery and customer experience. 🇺🇸 United States – Remote 💵 $94.9k - $130.5k / year ⏰ Full Time 🟠 Senior 🛍️ E-commerce 🦅 H1B Visa Sponsor e-Commerce Department Lead 🕒 2 days ago Kroger 10,000+ employees Website LinkedIn All Job Openings Assist the Store e-Commerce manager in managing the e-Commerce department operations. Demonstrating core values of respect, honesty, integrity, diversity, and safety. 🇺🇸 United States – Remote 💰 Post-IPO Equity on 2020-02 ⏰ Full Time 🟠 Senior 🛍️ E-commerce 🦅 H1B Visa Sponsor Shopify Developer 🕒 3 days ago Swanson Health 501 - 1000 🧘 Wellness 🛒 Retail Website LinkedIn All Job Openings Shopify Developer building and optimizing a Shopify Plus storefront for Swanson Health Products. Delivering high-performance eCommerce experiences and supporting subscription models in a digitally driven environment. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛍️ E-commerce UX/UI Designer, eCommerce, Landing Pages 🕒 3 days ago CRO - 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Mid-to-senior UX/UI Designer focusing on conversion optimization for top eCommerce brands. Building high-converting designs for landing and key eCommerce pages in a remote setting. 🇺🇸 United States – Remote 💵 $1.5k - $2k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛍️ E-commerce View More Ecommerce specialist Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

digital experience designuser behavior analysisaccessibility standardsanalytics toolsonboarding frameworkscustomer researchcontent planningprocess improvementworkflow optimizationchange management

Soft Skills

communicationcollaborationstakeholder managementcustomer sentiment analysisfeedback aggregationreportingtraining developmentproblem-solvingprioritizationcoordination