Signature Aviation

ServiceNow Administrator

Signature Aviation

full-time

Posted on:

Location Type: Hybrid

Location: Orlando • Florida • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ITSMJavaScriptServiceNowSOAP

About the role

  • Administer the ServiceNow platform, managing users, groups, roles, access control lists (ACLs), and data security to ensure a modern, secure environment.
  • Configure and maintain key modules, including Incident, Problem, Change, Request, CMDB, Knowledge, Asset, and Service Catalog, to support efficient IT operations.
  • Design and implement business rules, client scripts, UI policies, and Flow Designer workflows to automate and streamline processes, enhancing platform usability.
  • Develop and manage service catalogs, request workflows, and approval processes to deliver user-friendly, standardized solutions.
  • Create and customize dashboards, performance analytics, and reports to provide actionable insights for stakeholders.
  • Monitor ServiceNow performance, troubleshoot issues, and ensure high availability to minimize downtime and maintain operational continuity.
  • Perform regular system maintenance, including upgrades, patches, and health checks, to keep the platform modern and secure.
  • Provide Tier 2/3 support for ServiceNow-related incidents, acting as a hands-on troubleshooter for complex issues when needed.
  • Maintain detailed configuration documentation and system standards to support transparency and compliance.
  • Lead and contribute to ServiceNow development, creating custom applications, scripts (JavaScript, Glide API), and integrations (REST/SOAP APIs, LDAP, SSO, Active Directory) to enhance platform functionality.
  • Collaborate with development teams to design, test, and deploy new features, workflows, and integrations, ensuring they meet business requirements and security standards.
  • Manage the ServiceNow release cycle, coordinating with stakeholders to validate and adopt new features and enhancements.
  • Identify opportunities for process automation and platform optimization, leveraging ServiceNow’s capabilities to drive efficiency and innovation.
  • Partner with development teams to align ServiceNow configurations and customizations with application needs, ensuring seamless integration and performance.
  • Act as a hands-on leader, stepping in to perform administrative or development tasks, such as scripting or workflow design, to support critical projects or resolve issues.
  • Promote cross-functional collaboration within IT to ensure the ServiceNow platform integrates effectively with other systems and supports organizational goals.
  • Establish and maintain governance frameworks to ensure ServiceNow configurations comply with ITIL/ITSM best practices, security standards, and regulatory requirements.
  • Conduct regular risk assessments and audits of the ServiceNow platform to identify and mitigate vulnerabilities.
  • Enforce identity and access management policies, ensuring secure and accurate CMDB data and role-based access controls (RBAC).
  • Maintain comprehensive documentation and change management processes to support compliance and operational transparency.
  • Develop and maintain end-user documentation, knowledge articles, and training materials to enhance platform adoption and usability.
  • Provide training and guidance to ServiceNow users, stakeholders, and team members, acting as the platform’s subject matter expert (SME).
  • Drive continuous improvement in IT support policies and service delivery models, leveraging ServiceNow to automate processes and improve user experience.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • 3+ years of hands-on experience as a ServiceNow Administrator and/or Developer, with a proven track record in configuring and developing on the ServiceNow platform.
  • Strong knowledge of ServiceNow modules, architecture, scripting (JavaScript, Glide API), Flow Designer, and integrations (REST/SOAP APIs, LDAP, SSO, Active Directory).
  • Experience supporting ITIL-based ITSM processes and managing CMDB, asset management, or service catalogs.
  • Familiarity with performance analytics, reporting, dashboards, and advanced modules like ITOM or SAM is a plus.
  • Certifications (Preferred)
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – IT Service Management (ITSM)
  • ServiceNow Certified Implementation Specialist – IT Operations Management (ITOM)
  • ServiceNow Certified Implementation Specialist – Discovery & Service Mapping
  • Exceptional analytical and problem-solving skills to address complex platform issues and drive innovation.
  • Strong communication and interpersonal abilities to engage stakeholders and train users effectively.
  • Collaborative team player with the ability to work across IT and development teams to deliver integrated solutions.
  • Detail-oriented with excellent organizational and documentation skills to maintain platform standards.
  • Ability to manage multiple priorities and work independently in a fast-paced environment.
  • Commitment to delivering a reliable, modern, and secure ServiceNow platform with minimal downtime.
  • Proven ability to implement enhancements, integrations, and upgrades on time and with high user satisfaction.
  • Focus on continuous improvement and automation to enhance IT processes and user experience.
Benefits
  • Medical/prescription drug, dental, and vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Critical Illness, Hospital Indemnity and Accident Insurance
  • Identity Theft and Legal Services
  • Paid time off
  • Paid Maternity Leave
  • Tuition reimbursement
  • Training and Development
  • Employee Assistance Program (EAP) & Perks

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow administrationServiceNow developmentJavaScriptGlide APIFlow DesignerREST APIsSOAP APIsLDAPSSOITIL
Soft skills
analytical skillsproblem-solving skillscommunication skillsinterpersonal skillscollaborationorganizational skillsdocumentation skillsability to manage multiple prioritiesindependencefocus on continuous improvement
Certifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist – IT Service Management (ITSM)ServiceNow Certified Implementation Specialist – IT Operations Management (ITOM)ServiceNow Certified Implementation Specialist – Discovery & Service Mapping