Customer Success Manager – VC Backed Startups

SignalFire

Customer success talent network connecting CSMs with SignalFire-backed startups. Supporting adoption, retention, renewals, expansion, and scalable success operations.

Posted 8/5/2026full-time🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success strategies, focusing on driving renewals, expansion, and customer retention. Proficient in utilizing customer success tools and metrics to enhance customer engagement and satisfaction.

Highest-signal resume keywords

Customer Success ManagementRenewals and ExpansionRelationship BuildingData-Driven MindsetCustomer Success Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success StrategiesNPS TrackingChurn AnalysisEngagement MetricsAccount Management

Soft Skills

Communication SkillsCollaborationAdvisory Skills

Tools & Technologies

GainsightChurnZeroTotango

Industry Keywords

B2B SaaSHigh-Growth StartupEnterprise CustomersCustomer OnboardingCustomer Enablement

About the role

Key responsibilities & impact

Join SignalFire’s Talent Network for Customer Success professionals rather than applying for one specific job
Own customer relationships to drive adoption, satisfaction, and long-term retention
Develop and execute customer success strategies supporting renewals and expansion
Act as a trusted advisor helping customers achieve business goals
Build scalable customer onboarding, enablement, and support processes
Collaborate with product, sales, and marketing to improve customer experience
Develop playbooks and success metrics to measure and optimize engagement
Advocate for customer needs and provide feedback to product and engineering teams
Implement and manage customer success tools
SignalFire reviews applications and may connect matched candidates with portfolio-company talent partners or startup leaders

Requirements

What you’ll need

3+ years of experience in customer success, account management, or a related function
Experience at a high-growth startup or SaaS company
Proven ability to drive renewals, expansion, and customer retention
Strong relationship-building and communication skills
Experience with B2B SaaS, enterprise customers, or technical products is a plus
Familiarity with customer success platforms such as Gainsight, ChurnZero, and Totango
Data-driven mindset with experience tracking NPS, churn, and engagement metrics

Benefits

Comp & perks

Compensation tier listed as Estimated OTE $125K – $200K
Potential access to exclusive early-stage opportunities through SignalFire’s portfolio
Profile visibility to SignalFire portfolio companies
Ongoing consideration for future customer success roles
Opportunity to receive recruiting correspondence and community communications