Customer Success Manager – VC Backed Startups

SignalFire

SignalFire’s talent network connects Customer Success Managers and leaders with VC-backed startups. Driving adoption, retention, renewals, and expansion across SaaS and technology companies.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success strategies, focusing on renewals, expansion, and customer retention. Proficient in utilizing customer success tools to enhance customer engagement and satisfaction.

Highest-signal resume keywords

Customer Success ManagementRenewals and ExpansionRelationship BuildingData-Driven MindsetB2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success StrategiesCustomer RetentionNPS TrackingChurn AnalysisEngagement Metrics

Soft Skills

Communication SkillsCollaboration

Tools & Technologies

GainsightChurnZeroZendeskHubSpotTotango

Industry Keywords

Customer OnboardingCustomer EnablementCustomer SupportHigh-Growth StartupSaaS

About the role

Key responsibilities & impact

Own customer relationships to drive adoption, satisfaction, and long-term retention
Develop and execute customer success strategies for renewals and expansion
Act as a trusted advisor helping customers achieve business goals
Build scalable customer onboarding, enablement, and support processes
Collaborate with product, sales, and marketing to improve customer experience
Develop playbooks and success metrics to optimize customer engagement
Advocate for customer needs and provide feedback to product and engineering teams
Implement and manage customer success tools such as Gainsight, ChurnZero, Zendesk, and HubSpot
Submit an application to join SignalFire’s Talent Ecosystem
Work with SignalFire talent partners or portfolio-company leaders if a match is identified

Requirements

What you’ll need

3+ years of experience in customer success, account management, or a related function
Experience at a high-growth startup or SaaS company
Proven ability to drive renewals, expansion, and customer retention
Strong relationship-building and communication skills
Experience working with B2B SaaS, enterprise customers, or technical products is a plus
Familiarity with customer success platforms such as Gainsight, ChurnZero, and Totango
Data-driven mindset with experience tracking NPS, churn, and engagement metrics

Benefits

Comp & perks

Estimated OTE of $125K–$200K
Visibility into exclusive early-stage opportunities
Profile shared with SignalFire portfolio companies
Consideration for future customer success roles in the portfolio
Potential full-time operating, fractional/interim, or advisory opportunities
Opportunity to receive recruiting correspondence and community-event invitations