Enterprise Customer Success Manager

Sigma Computing (hiring!)

Customer Success Manager helping customers leverage data insights using Sigma Computing's platform. Focusing on account management and driving Net Dollar Retention with strong analytics expertise.

Posted 5/25/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorLead💰 $132,000 - $165,000 per yearWebsite

Tech Stack

Tools & technologies

Amazon RedshiftBigQueryCloudETLSQL

About the role

Key responsibilities & impact

Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Requirements

What you’ll need

Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
Strong analytical skills with a proven ability to solve complex problems using data.
Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
ETL experience
Experience implementing production business intelligence solutions
Startup experience

Benefits

Comp & perks

Equity
Generous health benefits
Flexible time off policy. Take the time off you need!
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLdata visualizationETLbusiness intelligenceanalyticsdata analysisproblem solvingcustomer success managementaccount managementconsultative selling

Soft Skills

communicationinterpersonal skillsrelationship buildingtrust buildingengagementstrategic thinkingcollaborationadvocacytraining deliverycustomer advocacy