Commercial Sales Support Specialist I

SIG SAUER, Inc.

Entry-level Sales Support Specialist at SIG SAUER managing fulfillment of commercial business orders and contracts. Supporting sales functions and ensuring customer satisfaction through effective communication and problem-solving.

Posted 4/24/2026full-timeRemote • New Hampshire • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

The Commercial Sales Support Specialist I is an entry-level position that will support the fulfillment of the commercial business ranging from small orders to more complex contracts and projects.
Manage sales order execution from order entry to delivery, under supervision.
Responsible for order entry and order management relating to monitoring customers’ request dates and scheduled ship dates as well as holds on orders preventing shipments.
Respond to incoming calls and e-mails for new orders, warranty claims, pricing issues, and general inquiries for all product lines.
Interface with internal and external customers.
Identify and analyze complex problems and communicate findings and solutions clearly to key stakeholders.
Support field sales on a variety of tasks related to the sale and/or development of business.
Review agreements, identify requirements, delegate to the appropriate business unit leads, and track deliverables.
Collaborate with different team leaders in Sales, Customer Service, and Finance as partners to meet requirements of customers.
Utilize several different programs to manage and book orders, research technical requirements and questions, process orders, and analyze sales and production data.
Communicate order and account statuses to account managers and customers.
Physically inspect orders as necessary with a strong attention to detail.
Facilitate and participate in customer visits or events.
Engage in Continuous Improvement projects and tasks.
Participate in and sustain 5S Standards.
Must follow all required Safety and ISO procedures.

Requirements

What you’ll need

High School diploma or equivalent required
Bachelor’s degree preferred or equivalent combination of education and experience in sales, order entry, or customer service
Typically requires 0-2 years of work experience
Firearms and sport optics knowledge or demonstrated aptitude is highly desired
Excellent organizational and interpersonal skills
An ability to adapt to changing priorities and responsibilities working in a dynamic and fast paced business environment
Intermediate knowledge of Microsoft Word, Excel, and PowerPoint
Basic working knowledge of ERP customer service support software, Oracle preferred, or other CRM
Demonstrated ability to effectively prioritize multiple projects to manage on-time results and delivery
Self-motivated and customer focused
Highly adaptable professional with the ability to work well within a team environment
Must be able to clearly, concisely, and accurately convey ideas and information to others, both verbally and in written form.
Ability to identify and analyze complex problems, and communicate findings and solutions clearly to key stakeholders.

Benefits

Comp & perks

SIG SAUER is certified a Great Place to Work™.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order entryorder managementsales analysisproblem analysisproject managementcustomer service5S StandardsISO proceduressales order executionwarranty claims

Soft Skills

organizational skillsinterpersonal skillsadaptabilityself-motivationcustomer focusteamworkcommunication skillsprioritizationattention to detailcollaboration