Director of Customer Success
Siftwell
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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Salary
💰 $140,000 - $160,000 per year
Job Level
About the role
- Serve as the primary point of contact and strategic relationship owner for assigned customers, driving onboarding, adoption, retention, and long-term success.
- Build and maintain trusted, multi-level relationships with clinical, operational, and executive stakeholders within client organizations to effectively integrate Siftwell solutions.
- Lead client onboarding and implementation efforts, partnering with Product, Data, and Engineering to ensure seamless integration.
- Own and evolve Customer Success workflows, playbooks, and operational systems to ensure consistent, scalable client delivery.
- Design and manage Customer Success reporting, tools, success dashboards, and internal documentation to drive visibility and performance.
- Analyze the customer journey and facilitate structured success reviews, identifying opportunities to deepen adoption and drive measurable outcomes.
- Act as the internal voice of the customer, translating client feedback into actionable insights for Product, Growth/Marketing, and Data/Engineer teams.
- Support late-stage prospect engagements by contributing implementation planning, operational insight, and success strategy.
- Partner with Growth and Product to support renewals, identify expansion opportunities, and proactively manage customer health and churn risk.
Requirements
- Bachelor’s degree and a minimum seven (7) years of experience in Customer Success, Account Management, Client Services, or Management Consulting, preferably in SaaS, data, or technology-enabled organizations.
- Minimum three (3) years of experience in healthcare operations, healthcare technology, or healthcare-adjacent environments.
- Demonstrated ability to manage complex, multi-stakeholder client relationships, including executive-level stakeholders.
- Proven experience leading client onboarding, implementation, and long-term adoption of SaaS or analytics-driven platforms.
- Strong operational mindset, with experience building or running repeatable processes, workflows, and success frameworks.
- Comfort working in fast-moving, ambiguous environments where structure is still being built.
- Strong business and data fluency, with the ability to interpret analytics, KPIs, and performance trends to guide client outcomes.
Benefits
- Comprehensive health, dental, and vision insurance
- Short-term disability coverage
- 401(k) retirement plan with company matching
- Unlimited paid time off to rest and recharge
- Opportunities for ongoing professional development and learning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSanalyticscustomer success workflowsimplementation planningdata analysisperformance metricssuccess dashboardsclient onboardingadoption strategiesoperational systems
Soft skills
relationship managementstrategic thinkingcommunicationcollaborationproblem-solvingadaptabilitycustomer advocacyleadershiporganizational skillsanalytical thinking