Siftwell

Customer Success Manager

• Serve as the primary point of contact and strategic relationship owner for assigned customers, driving onboarding, adoption, retention, and long-term success.
• Build and maintain trusted, multi-level relationships with clinical, operational, and executive stakeholders within client organizations to effectively integrate Siftwell solutions.
• Lead client onboarding and implementation efforts, partnering with Product, Data, and Engineering to ensure seamless integration.
• Own and evolve Customer Success workflows, playbooks, and operational systems to ensure consistent, scalable client delivery.
• Design and manage Customer Success reporting, tools, success dashboards, and internal documentation to drive visibility and performance.
• Analyze the customer journey and facilitate structured success reviews, identifying opportunities to deepen adoption and drive measurable outcomes.
• Act as the internal voice of the customer, translating client feedback into actionable insights for Product, Growth/Marketing, and Data/Engineer teams.
• Support late-stage prospect engagements by contributing implementation planning, operational insight, and success strategy.
• Partner with Growth and Product to support renewals, identify expansion opportunities, and proactively manage customer health and churn risk.

Director of Customer Success