Technical Writer

• Lead Sift’s documentation strategy, structure, and roadmap—owning docs end-to-end across product areas.
• Build documentation standards, style guides, review processes, and quality controls.
• Mentor and coach 1–3 technical writers as we grow the team (player-coach model).
• Implement and optimize docs-as-code tooling, CI/CD pipelines, linting systems (e.g., Vale), and publishing workflows.
• Write and maintain high-quality technical documentation: API references, gRPC service docs, tutorials, onboarding guides, conceptual docs, release notes, and integration patterns.
• Partner directly with engineers and PMs to document complex workflows involving real-time telemetry, distributed systems, and advanced data pipelines.
• Own information architecture and content discoverability across the docs site.
• Manage documentation repositories using Git/GitHub and industry-standard docs tooling (MkDocs, Docusaurus, Mintlify, etc.).
• Establish a docs taxonomy and navigation structure aligned with best-practice frameworks like Diátaxis.
• Ensure all documentation meets accessibility, clarity, technical accuracy, and consistency standards.
• Partner with Engineering and Product to ensure accurate and timely documentation releases.
• Work with Developer Experience, Field Engineering, and Marketing on technical content that supports onboarding, adoption, and customer success.
• Act as the documentation representative to key customers as needed.

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