Sift

People Operations

• Be an advocate and resource for employees, serving as a first point of contact for questions and day-to-day support
• Partner with the broader Employee Experience team to design and drive initiatives that strengthen engagement, culture, and recognition
• Help build, facilitate, and iterate on employee programs such as orientation, management training, and People Ops initiatives, as well as diversity, equity & inclusion work
• Ensure a cohesive, values-aligned employee experience across the organization by connecting feedback from the business back into our programs and processes
• Serve as the primary People Business Partner for assigned functions, building strong relationships with leaders and managers as a thought partner on people strategy, org design, and change management
• Coach leaders and managers on feedback, development, performance, and difficult conversations, helping them build inclusive, high-performing teams
• Provide guidance and support during key people programs (growth cycles, talent reviews, compensation and promotion cycles, engagement surveys), ensuring consistency, fairness, and manager readiness
• Use data, insights, and listening to diagnose issues and co-create solutions with your client groups, balancing business needs with a great employee experience
• Create, maintain, and improve People Ops templates, documentation, workflows, and playbooks so they are simple, clear, and easy to use
• Maintain employee data, systems, documentation, and processes with a focus on accuracy, scalability, and usability
• Act as a point of contact for employee immigration processes and collaborate closely with Sift’s immigration counsel
• Proactively identify opportunities to simplify, automate, or clarify People processes, contributing to our goal of 'working smarter, not harder.' Continuously apply innovations such as advanced workflows, automation, and AI utilization
• Support periodic and ongoing compliance tracking and reporting; maintain a strong working knowledge of relevant employment laws to help reduce risk and ensure compliance
• Partner with third-party vendors to administer benefits, leaves of absence, and PEO employee workflows

People Operations Generalist – Business Partner

Full-stack Engineer

• Design, build, and ship production-quality code as part of an agile engineering team.
• Write tests, debug issues, and iterate quickly based on code reviews and feedback.
• Use GitHub as part of your daily workflow (branches, pull requests, reviews, CI).
• Collaborate with engineers, product managers, and data scientists to scope and implement features from concept to deployment.
• Help improve our engineering practices, tools, and documentation so future interns and engineers can move faster.

Software Engineering Intern

Executive Assistant

• Own and proactively manage complex, dynamic calendars for the CEO and CTO: scheduling, resolving conflicts, and protecting time for deep work
• Coordinate all domestic and international travel: flights, accommodations, ground transport, and detailed itineraries
• Serve as the communication hub between the CEO, CTO, and the broader team: tracking action items, driving follow-through, and ensuring nothing slips
• Conduct research to inform executive decisions: vendors, markets, customers, events, and more
• Prepare meeting agendas, briefing materials, and follow-up summaries
• Manage vendor relationships, office operations, and ad hoc logistics (swag, catering, facilities, events)
• Support investor relations, customer visit coordination, and external-facing events
• Take on special projects that improve how Sift operates: no task is too big or too small

Architect

• Be on top of the rapidly evolving landscape of payments, online fraud and trust and safety
• Work with prospects, partners and customers around developing industry best practices and strategies
• Be the voice of Sift at conferences, on panels, and with media
• Educate internal teams on all things risk and and payments
• Help develop engaging industry focused content
• Help customers apply industry best practices within the Sift product
• Deeply understand our customers and help them grow with a fraud and trust and safety mindset
• Work closely with Sales, Marketing and Product teams by infusing the customer voice into all the things that we do

Trust & Safety Architect

General Counsel

• Lead our commercial function, focusing on customer and strategic partner agreements, and also ensuring our vendor management processes are appropriate.
• Serve as a strategic business partner to review, draft, and negotiate a range of domestic and international commercial agreements, particularly focusing on our SaaS-based online fraud prevention services for enterprise level customers and channel partners (e.g., referral, reseller, distributor, integrated marketplaces).
• Help our team develop ways in which to scale our team, whether it is through processes, playbooks, tools, training and AI automation.
• Expand into other legal substantive areas initially by managing the relationship with outside counsel (e.g., product/privacy counseling, international expansion, corporate governance, intellectual property, employment).
• Have a customer-centric, proactive approach by providing practical, decisive guidance across functions that balances business objectives and legal risk.

Director, Legal Counsel

Frontend Engineer

• Architect and implement engineering solutions to support complex customer interactions and flows
• Help build tools that our customers rely on to manage/explore their data and configure their workflows
• Build new features to improve customer experience and fulfill customer requests
• Partner with product management to scope and shape project requirements
• Collaborate with other engineers within the team as well as across other engineering teams
• Help evolve and improve our engineering practices

Senior Engineer, Front End

Manager

• Own a portfolio of scale and mid‑market renewal opportunities, driving an organized, timely, and predictable renewal cadence.
• Serve as the commercial point of contact for renewal cycles, partnering with Customer Success and Sales to align on value, usage, and risk.
• Conduct internal health checks ahead of renewal milestones, including product usage review, contract terms, pricing, and open issues.
• Proactively identify risk and expansion opportunities within your book of business and flag to internal stakeholders with clear recommendations.
• Maintain accurate opportunity stages, close dates, and forecast amounts in Salesforce (SFDC).
• Ensure strong data hygiene, including complete fields, contact roles, and detailed notes that support reporting and executive visibility.
• Support quote creation and order form generation using CPQ or other quoting tools, in alignment with pricing, discount, and approvals policies.
• Coordinate with Legal/Deal Desk to standardize and streamline legacy contracts.
• Prepare and route agreements via DocuSign or similar e‑signature tools, tracking status to ensure on‑time execution.
• Act as a primary contact for renewal‑related customer questionnaires, including vendor risk/security reviews, commercial and product questionnaires, and procurement forms.
• Collaborate with Security, Legal, and other internal teams to compile accurate, timely responses that support successful vendor assessments and renewals.
• Develop a working understanding of customer configurations, APIs, and data flows.
• Explore and pilot AI-driven tools and workflows to manage the renewal base at scale.
• Collaborate closely with Sales, Customer Success, Deal Desk, Legal, RevOps, Finance, and Product to improve customer experience.

Renewals Manager

Customer Success Manager

• Understanding the customer’s business: Identify and address business and technical challenges, owning the entire process. This includes the relationship, project management & communication of issues and solutions.
• Demonstrating the value Sift is providing: Through strategic business reviews and consultative conversations, you are able to show that Sift is providing value to our customers. Gaining alignment with our customers regarding the value Sift is providing is a top priority.
• Being a Sift product expert: Build and maintain a deep understanding of Sift’s product offerings. Find, distill, and share best practices across your customers. Take a first pass at debugging issues and making recommendations for better integrations (our Solutions Engineers will be around to help!).
• Being a customer advocate: As the owner of your book of business, you are the champion and represent customers internally. Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving value realization for your customers.
• Contribute to product documentation training with key learnings and best practices.

Customer Support

• Troubleshoot Incidents: Investigate and resolve product-related incidents to full resolution or escalate them through appropriate channels when necessary.
• Incident Queue Management: Maintain an individual incident queue, ensuring timely and accurate updates and communications with both customers and internal resources.
• Customer Engagement: Answer customer inquiries, engage in discussions with customers on Sifters (our online customer community), and assist them in finding solutions to their challenges.
• Knowledge Base Articles: Contribute to the development of customer-facing knowledge base articles to empower customers with self-help resources.
• Cross-function Collaboration: Collaborate with customers, CSMs (Customer Success Managers), Product, and Engineering teams to resolve inquiries, clarify technical issues, and oversee escalated cases to completion
• Data Pulls: Provide support for custom data pull requests, leveraging SQL/Snowflake and Python skills for advanced customer needs

Senior Customer Support Specialist

Engineering Manager

• Lead a team of engineers, accelerate their growth by providing thoughtful feedback and technical mentorship, and effectively manage their performance.
• Collaborate with go-to-market, product, and engineering to build and champion a long-term technical roadmap that reduces the operational burden, ensures scalability, and mitigates risk.
• Work closely with customers, including hardware engineers, to understand their problems and find efficient solutions.
• Drive execution, ensuring high-quality projects are delivered on time and aligned with company goals.
• Establish and refine engineering processes, including code reviews, sprint planning, and post-mortems, that increase velocity, maintain product quality, and ensure high technical standards.
• Track and report key engineering metrics (e.g., error rates, shipping velocity) to ensure continuous improvement and efficient execution.
• Contribute to the codebase, working on high-impact features and helping solve critical technical challenges.