Solutions Engineer – Technical CSM

Sierra

Solutions Engineer aiding Shopify brands with onboarding and ongoing technical support. Responsibilities include troubleshooting, documenting solutions, and collaborating with engineering teams.

Posted 6/1/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSenior💰 $3,500 - $6,000 per monthWebsite

About the role

Key responsibilities & impact

Onboard new Shopify brands or manage ongoing relationships depending on your track
Troubleshoot technical issues: API calls, custom JavaScript, integration errors
Be the internal voice of the customer — flag patterns, suggest improvements
Collaborate with the engineering team when issues need escalation
Document solutions and build resources that reduce repeat questions
Help shape the customer success culture as the team grows

Requirements

What you’ll need

Experience in a customer-facing technical role — solutions engineering, technical CSM, implementation, or similar
Comfortable reading and writing basic code (JavaScript, API calls) — you don't need to be a full engineer, but you can't be afraid of a curl command
Experience with Shopify or e-commerce SaaS is a strong plus
Excellent written English — most communication is async, in Slack
Startup mindset: scrappy, collaborative, no ego, willing to jump in wherever needed
Self-directed — you manage your own book of business without hand-holding.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Sierra Website LinkedIn All Job Openings 51 - 200 employees 🤖 Artificial Intelligence 🤝 B2B ☁️ SaaS Artificial Intelligence
B2B
SaaS Sierra is a company that specializes in transforming customer experiences through the power of conversational AI. Their platform enables businesses to deploy AI agents that are empathetic, always available, and aligned with the brand's tone and voice. Sierra offers capabilities for real-time support, seamless integration into existing technology stacks, and the capacity to solve complex issues while continuously improving the customer experience. Trusted by leading brands, Sierra's AI platform is designed with a strong commitment to security and privacy, ensuring safe and secure interactions. The platform allows for personalization, enabling companies to imbue their AI agents with their own identity and processes, ensuring consistency and reliability across all customer interactions. Solutions Engineer – Technical CSM Job not on LinkedIn 🔥 8 minutes ago 🇧🇷 Brazil – Remote 💵 $3.5k - $6k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Solutions Engineer Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Onboard new Shopify brands or manage ongoing relationships depending on your track
Troubleshoot technical issues: API calls, custom JavaScript, integration errors
Be the internal voice of the customer — flag patterns, suggest improvements
Collaborate with the engineering team when issues need escalation
Document solutions and build resources that reduce repeat questions
Help shape the customer success culture as the team grows 🎯 Requirements
Experience in a customer-facing technical role — solutions engineering, technical CSM, implementation, or similar
Comfortable reading and writing basic code (JavaScript, API calls) — you don't need to be a full engineer, but you can't be afraid of a curl command
Experience with Shopify or e-commerce SaaS is a strong plus
Excellent written English — most communication is async, in Slack
Startup mindset: scrappy, collaborative, no ego, willing to jump in wherever needed
Self-directed — you manage your own book of business without hand-holding. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Pre-Sales Cloud Solution Architect 🔥 3 hours ago Compass 10,000+ employees 🏠 Real Estate 📱 Media Website LinkedIn All Job Openings AWS Solutions Architect guiding major cloud migration projects in Latin America. Facing complex technological transitions and defining cloud architectures. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Solutions Engineer 🗣️🇪🇸 Spanish Required 🗣️🇧🇷🇵🇹 Portuguese Required AWS Cloud EC2 VMware Solution Developer – Demos Engineering 🕒 3 days ago Salesforce 10,000+ employees ☁️ SaaS 🤝 B2B 🤖 Artificial Intelligence Website LinkedIn All Job Openings Solution Developer focused on building demo environments for Salesforce's pre-sales team. Collaborating with product managers and utilizing AI tools to innovate and enhance demo capabilities. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Solutions Engineer 🗣️🇧🇷🇵🇹 Portuguese Required AWS Azure Cloud Google Cloud Platform JavaScript React Solution Architect, Data Focus 🕒 4 days ago CI&T 5001 - 10000 🤖 Artificial Intelligence ☁️ SaaS Website LinkedIn All Job Openings Seeking a Solution Architect focusing on data transformations in technology. Collaboration with stakeholders in the financial industry for scalable architecture solutions. 🇧🇷 Brazil – Remote 💰 $5.5M Venture Round on 2014-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Solutions Engineer AWS Azure Google Cloud Platform Oracle Solutions Architect 🕒 May 25 Siteup 1 - 10 Website LinkedIn All Job Openings Senior Solutions Architect leading cloud transformation projects for enterprise clients. Designing and implementing practical solutions for infrastructure migration with a focus on long-term innovation goals. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Solutions Engineer AWS Cloud DNS EC2 Firewalls Python TCP/IP Terraform VMware Solutions Engineer 🕒 May 22 Yuno 11 - 50 💳 Fintech 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Solutions Engineer at Yuno building payment infrastructure for global commerce. Transforming technical knowledge into high-impact payment solutions for global merchants via API integrations. 🇧🇷 Brazil – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 💻 Solutions Engineer View More Solutions Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

JavaScriptAPI callstroubleshootingintegration errorssolutions engineeringtechnical customer success managementimplementation

Soft Skills

customer-facingcollaborationcommunicationself-directedstartup mindsetproblem-solving