IT Support Technician II

Sierra Space

IT Support Technician II providing first-level technical support to team members. Responsible for diagnosing and resolving hardware, software, and network issues while maintaining IT infrastructure.

Posted 5/19/2026full-timeEnglewood • Colorado • 🇺🇸 United StatesJunior💰 $31 - $42 per hourWebsite

About the role

Key responsibilities & impact

Provide first-level technical support to team members via phone, email, or in-person.
Ensure timely and effective resolution of hardware, software, and network issues.
Install, configure, and maintain computer hardware, software, and peripherals.
Assist in the setup and maintenance of user accounts and permissions.
Document and track issues and resolutions in the ticketing system.
Escalate complex issues to higher-level support.
Maintain an inventory of IT equipment and software licenses.
Provide training and support to employees on IT-related topics.
Participate in IT projects and initiatives as required.

Requirements

What you’ll need

Typically 1+ years of related experience.
Intermediate technical training in computer hardware, software, and troubleshooting.
Intermediate knowledge of computer systems, ability to diagnose and resolve most hardware and software issues.
Strong problem-solving skills.
Good communication skills and customer service skills.

Benefits

Comp & perks

medical, dental, and vision plans
401(k) with 150% match up to 6%
life insurance
3 weeks paid time off
generous benefit package

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporthardware installationsoftware installationnetwork troubleshootinguser account managementissue documentationticketing systemIT equipment inventorysoftware license managementIT project participation

Soft Skills

problem-solvingcommunicationcustomer service