Provide technical support to SNC customers in order to give quick problem assessment and corrections for field units.
Responsible for documenting all customer interactions and must implement and/or support implementation for hardware, software, or training issue changes according to approved SNC instructions.
Punctuality to work each day and prepared to work scheduled hours.
Other duties as assigned.
Travel to remote locations worldwide with relatively short notice.
Perform assigned maintenance task with minimal to no supervisory guidance/oversight.
Follow guidance of shift lead supervisor for daily taskings/expectations/priorities.
Requirements
High school diploma or GED equivalent and typically 2 or more years of relevant experience
A higher-level degree may substitute for experience
Related experience may be considered in lieu of required education
Basic understanding of technical schematics, diagrams, blueprints, manuals and/or publications
Experience using troubleshooting techniques
Understanding of electrical wiring concepts
Ability to frequently travel outside the continental US, typically for extended periods of time
Current/ valid passport and be able to obtain a visa to travel internationally
Successfully pass a pre-deployment medical assessment
Willing to deploy OCONUS on an approximate 90/90 rotation
An active Secret U.S. Security Clearance is required
Benefits
medical, dental, and vision plans
401(k) with 150% match up to 6%
life insurance
3 weeks paid time off
tuition reimbursement
more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
punctualitypreparednessability to work with minimal supervisionfollowing guidanceadaptabilitycommunication skillsproblem assessmentcustomer servicetime managementteam collaboration
Certifications
high school diplomaGED equivalentactive Secret U.S. Security Clearance