Head of Education – Community

Siena AI

Leading product education and community building for Siena's AI customer experience platform, enhancing customer interactions and learning.

Posted 5/22/2026full-timeRemote • 🇪🇺 Anywhere in EuropeLeadWebsite

About the role

Key responsibilities & impact

Run product education for the Siena team. Every release lands with a session, a doc, and a demo that the company actually walks away knowing.
Run customer workshops and recurring product sessions. One use case at a time. Real depth, real outcomes.
Build the customer onboarding path. From signed contract to first value, repeatable across every segment.
Onboard every new hire. They ramp through your program, and they're productive faster because of it.
Build the demo library. Live, recorded, vertical-specific, persona-specific. Sales pulls from it. Customers learn from it.
Build Siena Academy. Curriculum, certifications, learning paths. Internal and external. The credential brands earn to show they know Siena.
Build the Siena community. The recurring spaces, events, and rituals where customers, partners, and operators come to learn from us and each other.
Educate the market. Open courses, public content, frameworks others adopt. The Academy becomes the category-defining resource on CX AI.
Arm sales with demos, narratives, and product positioning. Demo scripts, vertical storylines, the words that close deals.
Build the AI systems that scale all of the above. You teach the agents how to teach. Your taste is the final filter.

Requirements

What you’ll need

Product-fluent. You understand AI products deeply. You can use Siena, break it, and teach it.
An exceptional teacher. You make complex things simple. You take a use case and turn it into a 30-minute session that someone walks away knowing.
A storyteller and communicator. You write, present, and translate complex product into clear narrative. Every workshop, every certification, every piece of content is a story.
A community builder. You've gathered people around something they care about. You know how to create the spaces where customers, partners, and operators want to show up and stay.
AI-native. You build agents. You build systems. You've replaced workflows with AI before you joined us, and you'll do it again here.
A builder. You've shipped something from zero. A curriculum, a program, an academy, a community. You operate without a brief.
Excited about consumer brands. We serve Spanx, Allbirds, FIGS, HexClad, Brooklinen, Coterie, Grüns, Kitsch, and dozens of others.
Hard filters
Product-fluent. Can demo, break, and teach Siena at depth.
Exceptional teacher and storyteller. Has turned complex products into teachable, memorable skills before.
AI-native. Builds with AI, not just uses it.
Builder. Has shipped something from zero.

Benefits

Comp & perks

Great salary plus the opportunity for equity or stock grants
Learning budget. If you're growing, so are we.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI systemsproduct educationcustomer onboardingcurriculum developmentdemo creationworkshop facilitationcontent creationnarrative developmentcommunity buildingproduct positioning

Soft Skills

teachingstorytellingcommunicationcommunity buildingsimplifying complex conceptscollaborationcreativityleadershiporganizational skillsadaptability