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About the role
Key responsibilities & impact- Embed with strategic accounts as the technical member of the deployment pod - alongside a Deployment Manager and/or Forward Deployed PM
- Diagnose and resolve technical blockers: integration failures, Zendesk configuration issues, automation logic gaps, data sync problems
- Build account-specific automations and integrations that aren't yet supported out of the box
- Own the technical setup of new accounts during onboarding - integrations live, data flowing, first automations configured
- Surface patterns across accounts to the engineering and product teams: recurring technical issues that should become platform features rather than one-off fixes
- Contribute to shared technical documentation and deployment playbooks that reduce ramp time for every future account
- Participate in technical scoping during late-stage sales - help the team understand what's realistic before contracts are signed
Requirements
What you’ll need- 5+ years in technical implementation, integration engineering, or software engineering with a customer-facing component
- Strong working knowledge of helpdesk and CX platforms - Zendesk, Gorgias, or similar - including API integrations, webhooks, and automation logic
- You can read a customer's technical setup, identify what's broken or misconfigured, and drive a fix without needing to escalate every time
- AI-fluency - you understand how LLM-powered agents work in practice, not just in theory; you can configure, test, and iterate on agent behaviour
- You're comfortable in customer meetings when the conversation gets technical - you can explain what you're seeing without jargon and without losing the room
- Shopify, e-commerce platform integrations, and REST APIs are familiar territory
Benefits
Comp & perks- Meaningful impact. Your work directly shapes our product and company.
- Globally distributed team working at the bleeding edge of CX and AI.
- Great salary plus the opportunity for equity or stock grants.
- Learning budget. If you're growing, so are we.
- The thrill of building something new. Join us at a stage where your contributions matter most.
- AI-fluency. Make AI your second nature.
- Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
integration engineeringsoftware engineeringAPI integrationswebhooksautomation logictechnical implementationdata synchronizationAI-fluencyLLM-powered agentse-commerce platform integrations
Soft Skills
customer-facing communicationtechnical scopingproblem-solvingtechnical documentationcollaborationpattern recognitionexplanation without jargonadaptabilitycustomer engagementteam contribution