Technical Account Manager – AI Agent Deployment

Siena AI

Technical Account Manager managing client relationships and ensuring success of AI agent deployment. Collaborate with teams to deliver effective solutions and maintain customer trust.

Posted 5/15/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own technical account health: diagnose automation performance issues, configure improvements, and drive resolution rates without always pulling in engineering
Be the primary point of contact for your accounts - customers know you by name and trust that you'll bring them clarity.
Run regular business reviews with customer stakeholders - bring data, tell the story, and drive clear next steps
Partner with the deployment team during onboarding to ensure the handoff is clean and the account is set up to succeed
Translate what you hear from customers into structured product feedback the team can act on

Requirements

What you’ll need

5+ years in technical account management, customer success engineering, or a hybrid technical/commercial role - SaaS, CX platforms, or e-commerce strongly preferred
Technically fluent: you understand how integrations work, can read a configuration, and can diagnose common deployment issues without escalating every time
You lead with outcomes - automation rates, resolution rates, and whether the account is actually working
Commercially aware: you understand ARR, renewal risk, and expansion signals, and can position additional value without it feeling like a pitch
AI fluency - you use AI tools actively in your workflow and can enable and guide, confidently customers who are new to the space
You're proactive with data: you know what the numbers mean and you act on them before customers ask
You build relationships that outlast onboarding - customers want more access to you, not less

Benefits

Comp & perks

Great salary plus the opportunity for equity or stock grants.
Learning budget. If you're growing, so are we.
The thrill of building something new. Join us at a stage where your contributions matter most.
AI-fluency. Make AI your second nature.
Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical account managementcustomer success engineeringSaaSCX platformse-commerceintegration diagnosticsconfiguration readingdeployment issue resolutionautomation performancedata analysis

Soft Skills

relationship buildingproactive communicationstorytellingcustomer trustoutcome-orientedcommercial awarenessdata-driven decision makingcustomer engagementfeedback translationstakeholder management