Customer Service Engineer – Diagnostics, Lab

Siemens Healthineers

Customer Service Engineer installing, repairing, and maintaining Siemens diagnostic equipment across Seattle. Training operators and managing territory service performance.

Posted 8/21/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $66,980 - $92,092 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in servicing Siemens Healthcare systems, including installation, troubleshooting, and preventative maintenance. Capable of managing financial performance and maintaining strong customer relationships while adhering to vendor credentialing requirements.

Highest-signal resume keywords

Siemens Healthcare Systems ServiceBiomedical Engineering ExperienceProficiency in eVO and mButlerValid Driver's LicenseInstrument Systems Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingPreventative MaintenanceRevenue GenerationExpense ControlInventory ManagementElectronicsHydraulic SystemsPneumatic SystemsNetwork ApplicationsService Test Equipment

Soft Skills

Customer RelationsJudgmentTeam CollaborationCommunication

Tools & Technologies

MS Office ApplicationsConcurNAM Customer Service WebsiteEngineer Tools

Certifications & Qualifications

Vendor Credentialing Requirements

Industry Keywords

Medical TechnologistField Service EngineerDiagnostic InstrumentsControlled TechnologyUS Export Control Law

About the role

Key responsibilities & impact

Service Diagnostics Equipment in the Seattle, WA area.
Install, troubleshoot, repair, and perform preventative maintenance on Siemens Healthcare systems at customer sites with minimal supervision.
Deliver timely and effective repairs and train operators to ensure optimal system performance and customer satisfaction.
Manage financial performance within the territory, including revenue generation, expense control, and inventory management.
Manage company assets, including a company car, cell phone, computer, tools, and inventory parts.
Establish and maintain business relationships with customers and peers.
Perform necessary administrative duties accurately.

Requirements

What you’ll need

Minimum high school diploma; technical Associates Degree or equivalent preferred.
Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
Proficiency in all necessary network applications and tools, including eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools.
3-5 years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
Valid driver's license, ability to drive independently day and night, and good driving record required.
Ability to lift 50lbs and perform walking, ladder/stepstool climbing, bending, twisting, sitting, squatting, standing, high-reach, and fine grasping manipulation.
Good vision and ability to work alone.
Excellent judgment in customer relations and in managing company resources.
Strong competency in instrument systems technology, including mechanics, electrical, chemistry, and software technology.
Experience with electronics, hydraulic and pneumatic systems.
Must hold a valid driver's license in the state where they reside and may not have prior DUI/DWI convictions, pending DUI/DWI charges, or other serious moving violations unless prohibited by law.
Must meet applicable Vendor Credentialing requirements for full client-site access, which may include identification verification, criminal background checks, drug screens, immunizations, annual TB testing, and healthcare training.
Must be able to work with controlled technology in accordance with US export control law.

Benefits

Comp & perks

medical insurance
dental insurance
vision insurance
401(k) retirement plan
life insurance
long-term and short-term disability insurance
paid parking/public transportation
paid time off
paid sick and safe time