Field Service Engineer

Siemens Healthineers

Software Field Service Engineer supporting Varian oncology IT systems across the Nordic and Baltics region. Troubleshooting customer environments, installations, upgrades, and preventive maintenance remotely and on site.

Posted 8/5/2026full-time🇫🇮 FinlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and technical support capabilities, with practical knowledge of Microsoft technologies, networking principles, and IT service management frameworks. Proficient in troubleshooting and providing technical guidance in a customer-facing role, particularly within the medical devices or technology sectors.

Highest-signal resume keywords

Customer ServiceTechnical SupportMicrosoft IISSQL ServerITIL

ATS Keywords

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Hard Skills

Microsoft IISSQL ServerActive DirectoryPowerShell ScriptingWindows-Based Computer ArchitectureNetworking PrinciplesTroubleshooting SkillsVirtualization TechniquesTechnical DocumentationIT Service Management

Soft Skills

Written CommunicationVerbal CommunicationCustomer EmpathyAnalytical MindsetProblem-Solving

Tools & Technologies

SharePointRegistryParallelsCitrix XenApp

Certifications & Qualifications

Microsoft Technologies Certification

Industry Keywords

Medical DevicesIT SupportNordic LanguagesSafety Guidelines

Tech Stack

Tools & technologies

CitrixITSMSQL

About the role

Key responsibilities & impact

Serve as the primary customer contact for troubleshooting, technical guidance, and general IT and system support throughout the Nordic and Baltics region
Assist with troubleshooting and provide technical guidance and support
Enter detailed service-work records into company information systems and maintain accurate customer information
Track support issues, bugs, and feature requests, working with escalation teams and developers as needed
Collaborate with colleagues worldwide on troubleshooting, upgrades, and projects
Interact with customers through on-site visits and remote support to resolve issues
Update the Knowledge Base with technical guides and tips
Perform activities according to Siemens Healthineers safety guidelines and under safe working conditions
Occasionally participate in on-site installation of IT systems throughout the region
Occasionally travel to customer sites for preventive maintenance and troubleshooting

Requirements

What you’ll need

Strong customer service, written and verbal communication, and customer empathy demonstrated through previous similar-role experience, ideally in medical devices or technology
Frequent use and application of technical documentation, standards, principles, concepts, and techniques
Practical and advanced knowledge of Microsoft IIS, SQL Server, SharePoint, Active Directory, and Registry
Certification in relevant Microsoft technologies preferred
Understanding and practical experience using PowerShell scripts
Practical and advanced knowledge of Windows-based computer architecture, including server and desktop operating systems and their relationship to advanced software applications
Solid understanding of networking architectures and principles
Preferably knowledge of Parallels, Citrix XenApp, and virtualization techniques
Sound hardware and software troubleshooting skills
Knowledge of IT service management concepts and frameworks such as ITIL
Written and verbal English proficiency required
One of the Nordic languages required
Bachelor's degree in computer science or several years of experience from an international company solving IT problems for external customers
Proactive, customer-oriented, service-minded attitude; analytical, problem-solving, systematic, and structured mindset

Benefits

Comp & perks

Opportunity to work for a company invested in making a difference and its people
Being part of a highly motivated team
Fair and competitive compensation package
Professional and personal growth resources and flexibility
Inclusive, diverse global community
Equal opportunity employer
Disability inclusion