Siemens Healthineers

Regional Service Manager - Cleveland, OH

Siemens Healthineers

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio

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Salary

💰 $116,500 - $174,700 per year

Job Level

SeniorLead

Tech Stack

Spark

About the role

  • Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit.
  • Work to maximize customer loyalty and satisfaction
  • Communicate the value proposition of Siemens service to customers
  • Obtaining service financial goals through revenue attainment and effective cost containment.
  • Ensure compliance with FDA Good Manufacturing Practices
  • Meet annual RSM goals and metrics as established
  • Hire, develop, train and coach Customer Service Engineers (CSE’s)
  • Prioritize customer and business objectives to provide clear direction to CSE’s
  • Ensure customer satisfaction through timely follow up on all issues
  • Key Customer and area Management
  • Develop long term value-based relationships with key accounts
  • Provide additional escalation support to resolve key account issues
  • Develop proactive account plans to prevent or predict issues
  • Provide continues communication across organization for key accounts

Requirements

  • BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
  • 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
  • Excellent organizational skills
  • Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization
  • Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives
  • Ability to read, analyze and translate into action financial profit and loss statements.
  • Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.
  • Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents
  • Ability to thrive as a member of a collaborative, cross-functional team
  • Competent knowledge of MS Office applications
  • Must have a valid driver’s license and a clean driving record over the last three years.