Integration Manager
Redox
Regional Service Manager - Cleveland, OH
Siemens Healthineers
full-time
Posted on:
Location: Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $116,500 - $174,700 per year
Job Level
SeniorLead
Tech Stack
Spark
About the role
- Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit.
- Work to maximize customer loyalty and satisfaction
- Communicate the value proposition of Siemens service to customers
- Obtaining service financial goals through revenue attainment and effective cost containment.
- Ensure compliance with FDA Good Manufacturing Practices
- Meet annual RSM goals and metrics as established
- Hire, develop, train and coach Customer Service Engineers (CSE’s)
- Prioritize customer and business objectives to provide clear direction to CSE’s
- Ensure customer satisfaction through timely follow up on all issues
- Key Customer and area Management
- Develop long term value-based relationships with key accounts
- Provide additional escalation support to resolve key account issues
- Develop proactive account plans to prevent or predict issues
- Provide continues communication across organization for key accounts
Requirements
- BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
- 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
- Excellent organizational skills
- Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization
- Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives
- Ability to read, analyze and translate into action financial profit and loss statements.
- Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.
- Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents
- Ability to thrive as a member of a collaborative, cross-functional team
- Competent knowledge of MS Office applications
- Must have a valid driver’s license and a clean driving record over the last three years.
