Clinical Support Specialist – RT

Siemens Healthineers

Clinical Support Specialist providing expert management for oncology products. Handling customer support requests and assessing clinical situations in a remote US role.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $89,220 - $122,672 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provides clinical support management, as a subject matter expert in radiation therapy, of incoming customer support requests regarding oncology products
Summary Management of incoming customer support requests regarding Varian’s Oncology products
Capable of recommending solutions/corrective actions to customer application questions
Ability to clinically assess situations/issues and determine appropriate escalation path
Works as an integral member of the complaint process, and communicates relevant information to the customer as appropriate
May also provide customer training, demo support at Trade Shows and for the Varian Sales organization, as well as formulate and review written customer support training materials
Position must have full access to VMS client sites to perform the essential functions of this position

Requirements

What you’ll need

Strong interpersonal skills
Proficiency in computer usage
Strong customer service skills
Has substantial understanding of the job and applies knowledge and skills to apply a wide range of tasks
Obtains and completes LMS training plan specific to assigned responsibility
Proficient in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint
Experience with SAP or equivalent ERP product and productivity software desired
Relevant Professional Designation Radiation Therapist with preferably 5+ years clinical experience
Bachelor’s degree (or equivalent experience) and 5+ years of related experience

Benefits

Comp & perks

medical insurance
dental insurance
vision insurance
401(k) retirement plan
life insurance
long-term and short-term disability insurance
paid parking/public transportation
paid time off
paid sick and safe time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

radiation therapycustomer supportclinical assessmentsolution recommendationtraining material formulationLMS trainingSAPERPMicrosoft WordMicrosoft Excel

Soft Skills

interpersonal skillscustomer servicecommunicationproblem-solvingteam collaboration

Certifications

Radiation Therapist