Technical Support Engineer – XP-RF

Siemens Healthineers

Technical Support Engineer responsible for remote support and diagnostics for Siemens equipment. Involves on-site travel to assist with technical issues across North America and Latin America.

Posted 5/1/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorLead💰 $75,660 - $104,027 per yearWebsite

About the role

Key responsibilities & impact

Provide remote technical support to Customers and Customer Service Engineers servicing Siemens XP-RF equipment
Dispatch notifications to CSE's and provide quality action plans
Use remote diagnostics to troubleshoot and resolve technical issues
Follow escalation process and communicate with Fleet Care/QIB to drive solutions
Travel to assist with on-site repair of customer equipment as required
Provide feedback to the factory regarding system performance
Share expert advice, training, and technical assistance to support staff and train lower-level employees

Requirements

What you’ll need

Associates degree or 2 years of vocational technical training in electronics required
+8 years’ service experience , specifically on Siemens radiographic and fluoroscopic equipment
Ability to troubleshoot and fix problems remotely using Siemens Remote Services, action plan library, CBDOC, and SKB
Siemens field service or installation experience is a plus
Business Proficiency in English required

Benefits

Comp & perks

medical insurance
dental insurance
vision insurance
401(k) retirement plan
life insurance
long-term and short-term disability insurance
paid parking/public transportation
paid time off
paid sick and safe time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingremote diagnosticstechnical supportaction plan developmentproblem resolutionSiemens XP-RF equipmentSiemens radiographic equipmentSiemens fluoroscopic equipmentfield serviceinstallation

Soft Skills

communicationcustomer servicetrainingfeedback provisionproblem-solving

Certifications

Associates degree in electronicsvocational technical training in electronics