Senior Manager, Global Customer Experience

Siemens Healthineers

Senior Manager leading customer experience strategy at Siemens Healthineers. Collaborating with Marketing and IT to enhance customer experience through data analysis and system integration.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $134,910 - $185,504 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptPMP

About the role

Key responsibilities & impact

Setting and executing CX strategy
System design and architecture
System integration
Data validation
System operations
Survey design
Mobile survey design
Voice systems integration
Data analysis
Textual analysis
Periodic presentations
Development of dashboards and reporting tools

Requirements

What you’ll need

Medallia Product Certified (MPC)
Experience in Salesforce platform
Proficiency in SaaS platforms, databases, ELT, APIs, OAuth 2.0, PGP, and workflows
Proficiency in JavaScript, XML, HTML and CSS
Minimum Bachelor’s degree required.
Master’s degree a plus
Willing to travel up to 10%
Project Management Professional and Certified Scrum Master or equivalent experience preferred

Benefits

Comp & perks

medical insurance
dental insurance
vision insurance
401(k) retirement plan
life insurance
long-term and short-term disability insurance
paid parking/public transportation
paid time off
paid sick and safe time

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

JavaScriptXMLHTMLCSSdata validationdata analysistextual analysissystem designsystem integrationmobile survey design

Soft Skills

presentation skillsstrategic executionorganizational skills

Certifications

Medallia Product CertifiedProject Management ProfessionalCertified Scrum Master