Siemens Healthineers

Customer Success Manager

Siemens Healthineers

full-time

Posted on:

Location Type: Hybrid

Location: Orlando • Florida • United States

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Salary

💰 $107,060 - $147,213 per year

About the role

  • Conducts all relevant project management activities for various kinds of service projects with internal focus to meet respective project goals in terms of time, cost, and quality
  • Establishes and maintains close working relationships with the customer, local Regional Service Managers (RSMs), Key Account Manager (KAM)/Key Account Executive (KAE) (Sales teams), Customer Service Engineers (CSEs), and other support resources
  • Understands the organizational structure of AdventHealth’s business, along with that of the Siemens service and sales support teams
  • Acts as the main point of contact for all customer communication and interaction with internal sales, support, and service organizations
  • Supports all aspects of service delivery and daily operations
  • Works with Local RSMs to plan and manage the service business as contracted through Siemens for AdventHealth
  • Works with local RSMs to help ensure customers receive optimum levels of service and maintain high levels of customer satisfaction with Siemens
  • Performs administrative and other tasks required of the position that support Siemens, service, and the customer
  • Monitor training for personnel resources and provide feedback to RSM(s) to ensure only trained personnel are servicing equipment
  • Immediate availability to oversee all operational activities
  • Receives system status alerts and provides regular communications to key AdventHealth contacts on all service activity
  • Analyzes and interprets Accounts Receivable (AR) status and provides guidance and recommendations to internal partners
  • Communicates information between customer and Siemens stakeholders (Sales & Service)

Requirements

  • BS/BA in a medical field, engineering/technology or business administration with healthcare background preferred
  • Minimum of 3 years professional experience with a background in supporting imaging technology maintenance operations excellence
  • Excellent communication skills – verbal, written, & presentation
  • Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs
  • Must have a valid driver’s license and a clean driving record over the last three years.
Benefits
  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) retirement plan
  • life insurance
  • long-term and short-term disability insurance
  • paid parking/public transportation
  • paid time off
  • paid sick and safe time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementservice deliveryAccounts Receivable analysisimaging technology maintenancecustomer communicationadministrative tasksoperational activities
Soft Skills
communication skillsresults-drivenaction orientedcustomer impact focusrelationship buildingfeedback provision
Certifications
BS/BA in medical fieldBS/BA in engineering/technologyBS/BA in business administration