Lead and execute our Diagnostics Quality program to enable a future-ready Diagnostics Quality Sales & Customer Services organization that strengthens regulatory compliance, inspection-readiness, and customer outcomes.
Establish and run effective program governance and translate strategic decisions into executable plans, milestones, and measurable deliverables.
Act as the central coordination point between Diagnostics, Quality, Regulatory Affairs, country organizations, and enabling functions to ensure seamless execution and alignment.
Enable harmonized, compliant, and scalable workflows across Diagnostics QT/RA, including complaints management, installations, safety updates, and regulatory escalations.
Co-create and drive a robust change and communication approach to ensure strong adoption, clarity, and engagement across the organization

Requirements

10–15 years of experience in Quality, Regulatory Affairs, transformation, or program management in a regulated environment (MedTech, Diagnostics, Pharma)
Proven delivery of complex, cross-functional transformation programs in global organizations
Strong understanding of QMS, post-market processes, audits, inspections, and regulatory operations
Experience working with senior executives and country organizations
Degree in Life Sciences, Engineering, Quality, or Business; advanced degree preferred
Experience in Customer Service / Customer service quality is a plus
Program/Project Management certification is a plus

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Quality Management System (QMS)post-market processesauditsinspectionsregulatory operationsprogram managementtransformationcustomer service quality

Soft Skills

leadershipcommunicationcoordinationstrategic planningengagement

Certifications

Program Management certification