Siemens Healthineers

Senior Customer Success Manager

Siemens Healthineers

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $102,420 - $140,833 per year

Job Level

Senior

About the role

  • Serve as the primary Customer Success Manager for a defined set of customers, developing strong, trusted relationships and acting as the main point of contact for ongoing success.
  • Demonstrate the ability to articulate best practices in workflow design and product usage, and effectively share that knowledge with both customers and Customer Success team members.
  • Ensure customers are realizing value from all DO software product lines through effective adoption and optimized use within clinical and administrative workflows.
  • Understand customer goals, workflows, and operational challenges, and align software usage to support measurable outcomes.
  • Proactively identify adoption gaps, usage risks, and opportunities for workflow optimization, and work with customers to address them.
  • Partner with internal teams—including project management, onboarding, professional services, product management, and support—to resolve issues, escalate risks, and improve the overall customer experience.
  • Translate customer feedback and real‑world workflow insights into actionable input for product and internal stakeholders.
  • Provide advanced guidance to customers on best practices for using ARIA and Eclipse across clinical and administrative use cases.
  • Act as a mentor and resource for other Customer Success Managers, helping them develop and maintain proficiency in ARIA and Eclipse.

Requirements

  • Experience in a Customer Success, clinical applications, or related customer‑facing role supporting enterprise or SaaS solutions.
  • Strong working knowledge of ARIA and Eclipse, including how they are used within clinical and administrative workflows.
  • Demonstrated ability to drive software adoption, workflow optimization, and customer value realization.
  • Strong communication and interpersonal skills, with the ability to explain complex concepts clearly to both customers and internal audiences.
  • Proven ability to collaborate cross‑functionally and build
Benefits
  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) retirement plan
  • life insurance
  • long-term and short-term disability insurance
  • paid parking/public transportation
  • paid time off
  • paid sick and safe time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workflow designsoftware adoptionworkflow optimizationcustomer value realizationclinical applicationsSaaS solutions
Soft Skills
communication skillsinterpersonal skillscollaborationmentoringrelationship building