Application Services Engineer – X-Ray Products
Siemens Healthineers
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $89,220 - $122,672 per year
About the role
- Provides applications and solutions to the optimum extent
- Provides comprehensive troubleshooting for using applications and solutions focused on specific customer questions
- Acts as an interface between customer and provider of application to solve customer problems and enhance the application with new features
- Submit and follow up on PPI and/or PSI incidents and II suggestions.
- Comply with all processes required for documentation of all interactions with customers utilizing SAP and PEAK for escalations to HSC team
- Work closely with HSC team to resolve escalated issues and provide feedback and updates to customers
- Work closely with local and regional service team providing applications support during service visits, remote assistance or system maintenance and upgrades
- In time response to all customer issues providing positive impact on operational metrics such as the Live Answer Rate and Remote Resolution Time
- Support Field Application and the Field Service team to assist in system configuration, as needed
- Complete all online E-Learning courses on time
- Document new procedures and known problem fixes in Service Knowledge Base/SKB
Requirements
- BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
- Certification may be required in some areas
- Well-rounded knowledge of Siemens mammography systems including stereotactic biopsy.
- Must be able to support at least 70% of current product line.
- No major product training gaps
- Must be flexible to cover the standard shift 8:00am – 7:00pm EST and willing to adjust work shift as needed
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingapplication supportsystem configurationdocumentationcustomer interactionincident managementproblem solvingremote assistanceservice maintenanceE-Learning
Soft Skills
communicationflexibilitycustomer serviceteam collaborationfeedback provisiontime managementoperational metrics focusproblem-solvingadaptabilityinterpersonal skills
Certifications
BS/BA in related disciplineadvanced degreecertification in relevant areas