Product Support Engineer
Siemens Healthineers
full-time
Posted on:
Location Type: Hybrid
Location: Hawaii, Louisiana, Pennsylvania, South Carolina, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond to situations where first level and second level field service support was not able to isolate or fix problems in malfunctioning equipment or software
- Author technical documentation for the Field Service and Installation organizations
- Support new product rollouts and initiate knowledge transfer to the Installation- and Field Service teams as required
- Represent the Global Customer Service organization and provide input to the Engineering teams during new product introductions
- Providing on-site installation and service support on request
Requirements
- B.Sc. or M.Sc. in electrical engineering, computer science or equivalent degrees
- 3 years experience in a support role
- High level of analytical skills
- Auto didactic skills to quickly familiarize with new areas
- Fluency in English language, written and verbal
- Previous exposure to medical physics or image processing (asset)
- Experience with Varian Linear Accelerators (C-series, TrueBeam, Halcyon) (asset)
- German language skills (asset)
Benefits
- Resources and flexibility to foster professional and personal growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical documentationanalytical skillsimage processingVarian Linear AcceleratorsC-seriesTrueBeamHalcyon
Soft skills
auto didactic skillsfluency in Englishwritten communicationverbal communication
Certifications
B.Sc. in electrical engineeringM.Sc. in computer science