Proactive Service Strategy Manager
Siemens Healthineers
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $128,490 - $176,671 per year
Job Level
Mid-LevelSenior
Tech Stack
PythonSQLTableau
About the role
- Design and implement predictive and remote service strategies that enhance customer satisfaction, reduce service costs, and improve operational efficiency ensuring that this strategy incorporates state-of-the art technologies and approaches, and will adapt to new developments
- Develop and optimize predictive models and Proactive Service Messaging (PSM) to anticipate technical failures, minimize downtime, and enhance instrument reliability
- Enhance proactive and remote service capabilities for current on-market products
- Integrate leading edge proactive and remote service capabilities for new products from design through launch
- Collaborate cross-functionally to enable seamless access and utilization of machine data across business lines and service delivery teams
- Deliver actionable insights by presenting data-driven recommendations to stakeholders, including leadership, R&D, and service operations
Requirements
- developed and implemented strategies in service operations with clear results
- prior experience in remote support design, digital service transformation, or field service optimization with proven outcomes
- experience in building and deploying machine learning models for predictive maintenance or anomaly detection
- experience working with data models to detect trends and form conclusions that can be presented to senior levels of management
- experience in incorporating new technology and developments into remote and predictive service delivery
- proficient with Python, R, SQL, and data visualization tools (e.g., Power BI, Tableau)
- good presentation and communication skills
- previous experience with the Siemens Atellica Solution product family
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
predictive modelingProactive Service Messagingmachine learningpredictive maintenanceanomaly detectiondata analysisdata visualizationPythonRSQL
Soft skills
communication skillspresentation skillscollaborationcross-functional teamwork