Program Manager, Service Commercial – Software
Siemens Healthineers
full-time
Posted on:
Location Type: Office
Location: Kuala Lumpur • 🇸🇬 Singapore
Visit company websiteJob Level
SeniorLead
Tech Stack
CloudGo
About the role
- Lead commercialization efforts by defining effective service positioning, pricing, and promotion in partnership with local teams to ensure offerings are tailored appropriately for each zone and country.
- Analyze customer insights and market trends to uncover opportunities for service innovation and differentiation.
- Design and execute programs focused on driving revenue growth, improving margins, and enhancing customer retention.
- Own the Go-To-Market (GTM) plan for your portfolio, with key success metrics including timely management of renewals, warranty conversions, and service contract value growth.
- Develop and implement sales enablement initiatives such as training, tools, marketing collateral, and customer outreach programs that clearly communicate the value of services, supporting sales teams to generate incremental revenue and maintain high net promoter scores.
- Monitor, analyze, and report on key performance indicators, adapting strategies as needed to optimize results and achieve business objectives.
- Champion best practices by identifying and recommending high-impact initiatives with strong ROI for adoption across the APJ region.
- Provide strategic input to the region’s product marketing plans and product lifecycle management campaigns.
- Collaborate with other stakeholders/functional teams (across APJ and/or Global).
- Manage stakeholder communications and ensure alignment on program goals and progress.
- Stay informed on industry best practices and competitive landscape to keep our service offerings ahead of the curve.
Requirements
- Bachelor’s degree in IT, Business, Marketing, or a related discipline.
- Minimum of 10 years’ experience in product or service marketing within the high-tech B2B software sector.
- Proven ability to manage complex programs that drive commercial growth and customer engagement.
- Energetic, self-motivated, detail-oriented, and a natural team player.
- Strong customer-centric mindset with a collaborative and proactive approach.
- Excellent interpersonal, verbal, written, and visual communication skills, with a strong command of English.
- Background in healthcare technology, high-tech IT infrastructure, healthcare IT, or software companies preferred.
- Candidates with prior experience in cloud solutions such as Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) and (IaaS) markets will have an edge.
- Hands-on experience in digital marketing will be an added advantage.
- Knowledge, experience and understanding of working within the Asia Pacific markets.
- Networks with key contacts outside own area of expertise.
- Able to communicate effectively with people from different levels, and across different functions.
- Willing to travel.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service positioningpricing strategypromotion strategyGo-To-Market (GTM) plansales enablementcustomer retentionkey performance indicators (KPIs)digital marketingcloud solutionsSoftware-as-a-Service (SaaS)
Soft skills
customer-centric mindsetcollaborative approachinterpersonal skillsverbal communicationwritten communicationvisual communicationdetail-orientedself-motivatedteam playerproactive approach
Certifications
Bachelor’s degree in ITBachelor’s degree in BusinessBachelor’s degree in Marketing