Service Strategy Manager
Siemens Healthineers
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $128,490 - $176,671 per year
Job Level
Mid-LevelSenior
Tech Stack
PythonSQLTableau
About the role
- Design and implement our predictive and remote service strategies that enhance customer satisfaction, reduce service costs, and improve operational efficiency ensuring that this strategy incorporates state-of-the art technologies and approaches, and will adapt to new developments.
- Develop and optimize predictive models and Proactive Service Messaging (PSM) to anticipate technical failures, minimize downtime, and enhance instrument reliability.
- For our current on-market product, enhance proactive and remote service capabilities to ensure the capabilities evolve with a focus on remote service support.
- For our new products in development, integrate leading edge proactive and remote service capabilities ensuring serviceability is embedded from design through launch.
- Collaborate cross-functionally to enable seamless access and utilization of machine data across business lines and service delivery teams.
- Deliver actionable insights by presenting data-driven recommendations to stakeholders, including leadership, R&D, and service operations.
Requirements
- developed and implemented strategies in service operations with clear results
- prior experience in remote support design, digital service transformation, or field service optimization with proven outcomes
- experience in building and deploying machine learning models for predictive maintenance or anomaly detection
- experience working with data models to detect trends and form conclusions that can be presented to senior levels of management
- experience in incorporating new technology and developments into remote and predictive service delivery
- proficient with Python, R, SQL, and data visualization tools (e.g., Power BI, Tableau)
- good presentation and communication skills
- business, team and customer orientation
- previous experience with the Siemens Atellica Solution product family
- Minimum Bachelor’s degree or equivalent experience required, Master’s or PhD in Data Science, Machine Learning, Biomedical Engineering, Computer Science, or a related field is preferred
- Willing to travel up to 10%
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
predictive modelsProactive Service Messagingmachine learningpredictive maintenanceanomaly detectiondata modelsPythonRSQLdata visualization
Soft skills
presentation skillscommunication skillsbusiness orientationteam orientationcustomer orientation
Certifications
Bachelor’s degreeMaster’s degreePhD