Senior Manager – Service Operations Support, Application Software
Siemens Healthineers
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $131,910 - $197,870 per year
Job Level
Senior
About the role
- Define strategy and priorities for enhancing the customer and field user experience.
- Drive field feedback collection and feature prioritization to ensure intuitive and effective software design.
- Lead initiatives that enhance diagnostic workflows and support evolving customer needs.
- Oversee the team’s role in supporting field escalations, working closely with Service and R&D teams to ensure rapid resolution.
- Develop and implement strategies to reduce installation and configuration complexity and associated costs.
- Collaborate with cross-functional teams including R&D, Marketing, Service, and Field Operations to align goals and deliver value to customers.
- Represent the voice of the customer and application specialists during product development cycles.
Requirements
- Demonstrated ability to lead and manage people.
- Direct experience in the in-vitro diagnostics industry.
- Strong understanding of diagnostic workflows, customer operations, and field service environments.
- Demonstrated success in driving process improvements, resolving escalations, and managing customer-focused initiatives.
- Strong problem-solving and analytical skills with a customer-first mindset.
- Experience in regulated environments (e.g., FDA, ISO) and compliance with medical device software standards.
- BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
diagnostic workflowsprocess improvementscustomer operationsfield service environmentsregulatory compliancemedical device software standards
Soft skills
leadershippeople managementproblem-solvinganalytical skillscustomer-focused mindset
Certifications
BS/BA in related disciplineadvanced degree