Siemens Healthineers

Customer Service Engineer 4

Siemens Healthineers

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $83,800 - $125,600 per year

Job Level

SeniorLead

Tech Stack

Spark

About the role

  • Service MR/CT imaging equipment in the Dallas, TX area, including installation, troubleshooting, repair, and preventative maintenance at customer sites with minimal supervision.
  • Deliver timely and effective repairs and operator training to ensure optimal system performance and customer satisfaction.
  • Manage territory financial performance: revenue generation, expense control, and inventory management.
  • Ensure tool and test equipment calibration and document usage on eFSR; manage company assets (car, phone, computer, tools, parts).
  • Establish and maintain business relationships with customers and peers; perform administrative duties accurately.
  • Provide mentoring to other Customer Service Engineers on competencies and responsibilities.
  • Meet Vendor Credentialing requirements and comply with export control laws.

Requirements

  • Minimum high school diploma; technical Associates Degree or equivalent preferred.
  • 7+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
  • Must be proficient in the use of tools and service test equipment.
  • Proficiency in network applications and tools (eVO, mButler, MS Office, Concur, NAM Customer Service website—Engineer Tools).
  • Ability to read and understand install, set-up, repair, troubleshooting documents, schematics, block diagrams and functional descriptions.
  • Valid driver’s license, ability to drive independently day and night, and good driving record.
  • Strong customer service and communication skills.
  • Strong competency in instrument systems technology including mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.
  • Physical ability: lifting 50lbs, walking, ladder/stepstool climbing, bending, twisting, sitting, squatting, standing, high-reach, fine grasping manipulation, good vision, ability to work alone.