Field Service Technician
Pitney Bowes
Customer Service Engineer 4
Siemens Healthineers
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $83,800 - $125,600 per year
Job Level
SeniorLead
Tech Stack
Spark
About the role
- Service MR/CT imaging equipment in the Dallas, TX area, including installation, troubleshooting, repair, and preventative maintenance at customer sites with minimal supervision.
- Deliver timely and effective repairs and operator training to ensure optimal system performance and customer satisfaction.
- Manage territory financial performance: revenue generation, expense control, and inventory management.
- Ensure tool and test equipment calibration and document usage on eFSR; manage company assets (car, phone, computer, tools, parts).
- Establish and maintain business relationships with customers and peers; perform administrative duties accurately.
- Provide mentoring to other Customer Service Engineers on competencies and responsibilities.
- Meet Vendor Credentialing requirements and comply with export control laws.
Requirements
- Minimum high school diploma; technical Associates Degree or equivalent preferred.
- 7+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
- Must be proficient in the use of tools and service test equipment.
- Proficiency in network applications and tools (eVO, mButler, MS Office, Concur, NAM Customer Service website—Engineer Tools).
- Ability to read and understand install, set-up, repair, troubleshooting documents, schematics, block diagrams and functional descriptions.
- Valid driver’s license, ability to drive independently day and night, and good driving record.
- Strong customer service and communication skills.
- Strong competency in instrument systems technology including mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.
- Physical ability: lifting 50lbs, walking, ladder/stepstool climbing, bending, twisting, sitting, squatting, standing, high-reach, fine grasping manipulation, good vision, ability to work alone.
