Siemens Healthineers

Customer Service Engineer 4

Siemens Healthineers

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $83,800 - $125,600 per year

Job Level

SeniorLead

Tech Stack

Spark

About the role

  • Service MR/CT Imaging Equipment in the Dallas, TX area.
  • Install, troubleshoot, repair, and perform preventative maintenance on Siemens Healthcare systems at customer sites with minimal supervision
  • Deliver timely and effective repairs and train operators to ensure optimal system performance
  • Manage financial performance within territory: revenue, expense control, inventory management
  • Ensure tool and test equipment calibration and documentation on eFSR
  • Manage company assets (car, phone, computer, tools, inventory)
  • Establish and maintain business relationships with customers and peers; perform administrative duties
  • Provide mentoring to other CSEs
  • Shift: M-F, 1st or 2nd shift after onboarding/training

Requirements

  • Minimum high school diploma; technical Associates Degree or equivalent preferred.
  • Proficient in the use of tools and service test equipment
  • Ability to work both individually and in a team
  • Proficiency in network applications and tools (eVO, mButler, MS Office, Concur, NAM Customer Service website—Engineer Tools)
  • Ability to read and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams, functional descriptions
  • 7+ years' experience as a medical technologist or field service engineer servicing diagnostic instruments
  • Valid driver's license and good driving record
  • Physical ability: lift 50lbs, walking, ladder/stepstool climbing, bending, twisting, sitting, squatting, standing, high-reach, fine grasping
  • Strong competency in instrument systems technology: mechanics, electrical, chemistry, software; experience with electronics, hydraulic and pneumatic systems
  • Strong customer service and communication skills